Medical Receptionist

NHS; Aylesbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated administrator to join their multidisciplinary team. In this role, you will be the central point of contact for patient correspondence, ensuring efficient processing of documents and supporting clinical staff. Your responsibilities will include managing appointments, responding to patient inquiries, and maintaining accurate healthcare records. This position offers an opportunity to contribute to a caring and professional environment that prioritizes patient-centered service. If you thrive in a dynamic setting and are passionate about healthcare, this role is perfect for you.

Qualifications

• Educated to GCSE level or equivalent with strong communication skills.
• Experience working with the general public and in healthcare settings.

Responsibilities

• Receive and process correspondence from external agencies and patients.
• Manage appointment system and assist patients with queries.
• Support clinical staff with general administrative tasks.

Skills

Administrative Skills

Communication Skills

Data Entry

Customer Service

Education

GCSE Mathematics

GCSE English

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

DOCMAN

Job description

To be responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, scanning and processing of documents, processing and filtering medical reports and letters via DOCMAN; some reception duties including greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients' letters, reports and other such documentation and ensuring the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Main duties of the job

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing level:

About us

Chiltern House Medical Centre offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver a genuinely caring and thoughtful patient-centred service. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition. At the practice, patients come first.

Job responsibilities

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Receive correspondence from external agencies and process accordingly.
2. Scanning documents to the relevant software programme and logging them.
3. Filtering documents suitably according to need and passing to the relevant clinicians to read and action.
4. Initiating contact with and responding to requests from patients, team members and external agencies.
5. Photocopy documentation as required.
6. Input data into the patients' healthcare records as necessary.
7. Manage all queries as necessary in an efficient manner.
8. Maintain a clean, tidy, effective working area at all times.
9. Support all clinical staff with general tasks as requested.
10. Completion of administrative tasks in relation to patient results and letters.

Secondary Responsibilities

In addition to the primary responsibilities, the receptionist may be requested to:

1. Maintain and monitor the practice appointment system.
2. Process personal, telephone and e-requests for appointments.
3. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately.
4. Signpost patients to the correct service.
5. Partake in audit as directed by the audit lead.
6. Action incoming faxes when necessary.
7. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records.
8. Complete opening and closing procedures in accordance with the duty rota.

Person Specification

Qualifications

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

• Experience working with the general public.
• Experience working in a health care setting;