Medical Practice Administrator: Patient Care & Coordination

West Suffolk Clinical Commissioning Group; England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS pension

Living Wage Foundation accreditation

Eye-care vouchers

Annual leave: minimum 28 days

Paid breaks

Job summary

The De Parys Group is seeking an administrator to join the busy practice support team and help deliver excellent patient care. This full-time role (37.5 hours per week) requires efficient, confidential clinical administration and secretarial support to clinicians, patients and the wider Practice team.

You will manage post, emails, scanning, records, referrals via e-RS, and medical correspondence; coordinate urgent and secondary care pathways; handle repeat prescriptions; contribute to

Qualifications

• Previous experience in a medical, clinical or general administrative environment.
• Excellent organisational and time-management skills.
• Good attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage competing priorities and meet deadlines.
• Ability to handle confidential and sensitive information appropriately.
• Ability to work independently and as part of a team.
• Good IT skills and ability to learn clinical systems and processes.
• Ability to follow protocols and recognise when issues require escalation.

Responsibilities

• Provide comprehensive administrative support to clinicians and the wider Practice team.
• Manage incoming and outgoing post, emails, scanning and other general administrative duties.
• Maintain accurate electronic and paper records.
• Manage telephone and patient enquiries professionally and appropriately.
• Undertake audio typing, clinical correspondence, reports and referrals.
• Process and monitor referrals through e-RS, including rejected referrals and Advice & Guidance.
• Coordinate urgent, cancer, specialist, diagnostic, pathology and secondary care pathways.
• Monitor outstanding actions and elevate delays or concerns appropriately.
• Process repeat prescription requests in accordance with Practice protocols.
• Support the Practice's adult and child safeguarding administration, including confidential documentation and reports.
• Process private work, including insurance, DVLA and patient letter requests, including invoicing where required.
• Work collaboratively within the administrative and clinical teams and provide appropriate cover during colleague absence.
• Undertake chaperone duties following appropriate training, where required.
• Undertake any other reasonable duties appropriate to the role as requested by the Line Manager or Team Leader.

Skills

Organisational skills

Time management

Attention to detail

Communication skills

Confidentiality

IT literacy

Clinical administration

Tools

SystmOne

e-RS

Job description

The De Parys Group is seeking an administrator to join the busy practice support team and help deliver excellent patient care. This full-time role (37.5 hours per week) requires efficient, confidential clinical administration and secretarial support to clinicians, patients and the wider Practice team.

You will manage post, emails, scanning, records, referrals via e-RS, and medical correspondence; coordinate urgent and secondary care pathways; handle repeat prescriptions; contribute to