Medical & Operations Administrator

Pharmacy2U Ltd; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Private healthcare insurance

Cycle to Work

25 days annual leave

Flexible hybrid working

Employee Assistance Programme

Job summary

Pharmacy2U Ltd is seeking a Medical & Operations Administrator to join our hybrid team in Central London. You will coordinate clinical and patient administration, manage GP records and support office operations to ensure compliant service delivery.

The role offers a salary up to £28,000 DOE, core hours 09:30–16:00 with flexible surrounding times, and a benefits package including private healthcare, pension and wellbeing support. DBS and UK right to work are required.

Qualifications

• Proven administrative experience, ideally within healthcare or clinical settings.
• Excellent communication and organisational abilities with attention to detail.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Coordinate clinical and patient administration, ensuring accurate handling of prescriptions and GP correspondence.
• Manage GP record workflows with high accuracy, responsiveness and compliance.
• Build strong relationships with patients, GP practices and clinical teams.
• Coordinate office operations, facilities, meetings, supplies and visitor experiences.
• Support finance processes including invoicing and administration.
• Capture actions from meetings and drive progress through follow-up.

Skills

Communication skills

Organisational skills

Multitasking

Independent work

Healthcare admin experience

Tools

Microsoft Office

Excel

Outlook

Job description

Role:Medical & Operations Administrator

Location: We operate a hybrid schedule, meaning 3 days a week (Tuesdays, Wednesdays and Thursdays) in the office based in Central London

Salary: Up to £28,000 DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours:We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority everyday, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

In this varied and pivotal role, you'll keep both our clinical and business operations running seamlessly. From supporting patient services and clinical administration to coordinating office operations, finance, and facilities, you'll be the go-to person who helps create an exceptional experience for colleagues, patients, and visitors alike. Your organisation, attention to detail, and proactive approach will ensure everything runs smoothly, efficiently, and compliantly every day.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

• Competitive contributory pension
• Occupational sick pay
• Long-service awards and refer-a-friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

Health & wellbeing

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in-house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives

Career growth

• Strong commitment to CPD, training and professional development

Time off & flexibility

• 25 days’ annual leave, increasing with service
• Buy and sell holiday scheme

Everyday perks & exclusive discounts

• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

Culture & community

• Regular social events throughout the year

What you’ll be doing?

• Coordinate clinical and patient administration, ensuring the accurate and timely handling of prescriptions, test results, GP correspondence, and other key documentation.
• Manage GP record workflows, maintaining high standards of accuracy, responsiveness, and compliance.
• Build strong relationships with patients, GP practices, and clinical teams to ensure seamless communication and service delivery.
• Help create a welcoming and efficient workplace through the coordination of office operations, facilities, meetings, supplies, and visitor experiences.
• Support finance processes, including invoicing and administration, to keep operations running smoothly.
• Capture actions and outcomes from meetings, driving progress through effective follow-up and coordination.
• Contribute to a positive, engaging workplace culture by supporting team activities, events, and employee needs.
• Promote a safe and compliant working environment by supporting health, safety, and onboarding processes.

Who are we looking for?

• Strong communication and organisational skills, with the ability to manage multiple priorities.
• Proficient in Microsoft Office, particularly Excel and Outlook.
• High attention to detail, especially when handling confidential information.
• Able to build positive relationships with a wide range of stakeholders.
• Self-motivated, proactive, and able to work independently.
• Previous administrative experience, ideally within a healthcare or clinical setting.
• Proactive, solutions-focused, and adaptable.
• Trustworthy and discreet when handling sensitive information.
• Collaborative team player with a positive approach.
• Calm, professional, and effective under pressure.

Desirable

• Experience with Trello or similar project management tools.
• Understanding of NHS GP records processes.
• Experience in facilities, office management, or event coordination.
• Familiarity with clinical correspondence systems such as Docman.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.