Pharmacy Hub Administrator

Bridge View Medical; West of England; On-site; GBP 12,000 - 20,000; Part time

Job summary

Bridge View Medical in South Bristol is seeking an Administrator to join the Pharmacy hub, providing proactive administrative support to clinicians and patients. The role focuses on handling prescription inquiries, maintaining records in EMIS, and ensuring timely responses within a busy practice environment.

You will work under the Pharmacy Technician, support confidentiality, and participate in safeguarding patient welfare.

Qualifications

• GCSEs in Maths and English at grade 5 or above.
• Excellent customer service orientation with the ability to handle sensitive information.
• Strong attention to detail and the ability to work effectively in a team.

Responsibilities

• Be the first point of contact for patient prescription queries and guide them through the process.
• Handle prescription queries via online systems, phone, email and NHS App.
• Maintain confidentiality and comply with GDPR training.
• Support the team to deliver timely prescription actions and stock updates.

Skills

GCSE English

GCSE Maths

Customer service

Attention to detail

Confidentiality

Team player

Communication skills

IT skills

Ability to work unsupervised

Healthcare admin

GDPR awareness

EMIS Web

Tools

EMIS Web

Job description

We are looking for a pro-active and focused Administrator to work in our Pharmacy hub, working under the guidance of Pharmacy Technician, providing efficient, high quality responsive administrative support to the clinical and non-clinical staff and patients in facilitating or resolving all prescription queries.

Weekly hours: 20-30

Location: Malago surgery

Length: 12 months

Main duties of the job

You will be amain point of contact for patient enquiries regarding the status ofprescriptions along the pathway from the doctor to the pharmacy. You will workwith sensitive patient information so confidentiality and understanding of GDPRwill be required though training will be offered. You should have a strongcustomer service orientation and a strong sense of urgency.

You will also be required to have great problemsolving skills, excellent attention to detail, able to work as part of the teamin order to deliver excellent results to patient in a timely fashion.

About us

Bridge View Medical is an established practice and Primary Care Network in its ownright. We have 4 sites in South Bristol all close to the bustling harbourside and vibrantNorth Street.

With c39,000 patients cared for by a wonderful team of 150 dedicated Partners andstaff, we pride ourselves on being a larger practice with all the benefits this has to offerwhile still retaining a friendly and supportive culture.

We are a teaching, training and research practice and recently became the proudrecipient of South Bristol Academy Teaching Practice Award for our outstandingcontribution to medical teaching.

Job responsibilities

Key Responsibilities & Tasks:

• Act as first point of contact for all prescription related queries - both for internal and external
• Dealing with prescription queries from patients or pharmacies received over the practices online system, telephone, email & NHS App, triaging them as required to ensure repeat prescription actions are completed in a 72 hour period
• Ensure paper prescription queries from all the sites are received and actioned in a timely manner.
• Expedite urgent requests and ensure safe and responsive service to the patients
• Respond to all queries and requests from chemists / pharmacies, nursing homes and district nurses, regarding the issue of prescriptions.
• Manage the prescription allocation tasks on EMIS and ensure timely completion of necessary actions
• Liaise with the BVM Pharmacists & GPs to arrange medication reviews or issuing of prescriptions
• Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians, including responding to queries on stock and alternative medication updates
• Regular update of prescription information received through letters, medication reviews, doctor notes etc., on EMIS -patient notes
• Provide cover for other members of staff during periods of sickness or annual leave
• Keep up to date with all prescribing guidelines and protocols relevant to the position
• Educating patients and ensuring they follow the correct prescription request procedures
• Undertake training as requested to support safe and effective services.
• Carry out any other duties as may be reasonably requested by the team / team lead.

Confidentiality:

The work is of a confidential nature and informationgained must not be communicated to other persons except in the recognisedcourse of duty.

BVM is committedto safeguarding and promoting the welfare of all patients and expects all staffand volunteers to share this commitment. The role is subject to references andan enhanced DBS check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation ofOffenders Act (Exceptions Order) 1975 and as such it will be necessary for asubmission for Disclosure to be made to the Disclosure and Barring Service(formerly known as CRB) to check for any previous criminal convictions.

Bridge View Medical reserves the right to close applicationsearly where a suitable candidate is found.

Skills

• Minimum GCSE level 5 or above Mathematics and English
• Enthusiastic and motivated to learn new skills where currently not trained
• Excellent problem-solving skills
• Efficient time management with the ability to organise daily tasks and prioritise time sensitive tasks
• Personable and approachable
• Excellent communication skills (written and oral)
• Strong IT skills outlook, other emails, etc.
• Ability to work as a team member and autonomously
• Effective Time management
• Experience of working in administrative duties in healthcare setting
• Pharmacy Services or equivalent NVQ2 qualification
• Evidence of Medical Terminology training
• A suitable level of experience of administrative work
• Working within a multidisciplinary team environment
• Ability to communicate with a wide range of people, including health professionals, and members of the public alike
• Ability to work without direct supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.