Medical Information Specialist - (Spanish & English Speaking)

TN United Kingdom; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Medical Information Specialist to join their dynamic Medical Communications team. This exciting role involves building relationships with healthcare providers and patients while responding to product inquiries and ensuring compliance with regulations. Ideal candidates will have a strong clinical background, fluency in English and Spanish, and a passion for improving patient care. This full-time, home-based position offers the chance to contribute to meaningful projects and enhance customer service quality. Join a company that values diversity, innovation, and teamwork in a supportive environment.

Qualifications

• Strong clinical background with excellent communication skills.
• Experience in call centers, medical information, or clinical settings.

Responsibilities

• Respond to drug information inquiries from healthcare professionals.
• Identify and report adverse events and product complaints.
• Translate documents between English and Spanish.

Skills

Fluent in English (C1 level)

Native Spanish speaker

Strong communication skills

Strong translation skills

Education

Life Sciences or healthcare degree

Pharmacy or MSc in Life Sciences or Healthcare

Tools

Microsoft Office

Medical Information Management Systems

Job description

Medical Information Specialist - (Spanish & English Speaking), London

Client: EVERSANA

Location: London, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: 12b550d9c701

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description

The Medical Information Specialist plays a vital role in our Medical Communications team, which is part of our integrated commercial services. This role involves building credibility and strengthening relationships with healthcare providers, patients, and industry clients. Responsibilities include responding to product information requests, identifying and reporting adverse events and product quality issues, and medical writing.

This is a home-based, full-time position ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. The candidate must be legally eligible to work within the European Union or the UK.

Essential Duties and Responsibilities

1. Translate documents between English and the target language, providing responses verbally or in writing.
2. Respond to drug information inquiries from healthcare professionals and consumers.
3. Disseminate drug information verbally or in writing.
4. Identify and report adverse events and product complaints, ensuring compliance with SOPs and regulatory requirements.
5. Write narratives for adverse events and product complaints.
6. Coordinate responses to quality-related complaints with relevant departments.
7. Critically evaluate medical literature for developing information for healthcare professionals.
8. Participate in miscellaneous projects such as market research, system development, and sales training.
9. Perform medical writing tasks.
10. Handle on-call responsibilities as assigned.
11. Perform other duties as required.

Job Expectations

• Maintain and improve customer service quality in the Medical Communications Call Centre.
• Work from home or European Hub Office.
• Work hours are between 8am-6pm CET, Monday to Friday, with possible work on Bank Holidays (day off in lieu).
• Contribute to process improvements impacting call centre metrics.
• Travel up to 10% as needed.

Minimum Qualifications

• Life Sciences or healthcare degree or equivalent.
• Strong clinical background with excellent communication skills.
• Fluent in English (C1 level) and native Spanish speaker.
• Strong translation skills.

Preferred Qualifications

• Pharmacy or MSc in Life Sciences or Healthcare degrees preferred.
• Experience in call centers, medical information, pharmaceutical industry, or clinical settings.
• Proficiency in Microsoft Office and Medical Information Management Systems.
• Positive attitude, excellent communication, innovation, and high integrity.

Additional Information

Our values include patient-centricity, client satisfaction, accountability, diversity, talent development, teamwork, communication, and innovation. EVERSANA is committed to diversity, equity, and inclusion, and we are an Equal Opportunity Employer. Beware of job scams; EVERSANA will never ask for payment during the hiring process. Follow us on LinkedIn and Twitter for updates.