Medical Information Customer Experience Specialist ( German )

TekWissen ®; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking a Medical Information Customer Experience Specialist (German) to provide high-quality technical and medical information to healthcare professionals and patients. This role involves managing inquiries, ensuring service quality, and supporting therapeutic teams. Ideal candidates will have a degree in life sciences, strong communication skills, and fluency in English and German. Join a dynamic team to enhance customer experience in a vital industry.

Qualifications

• 1-2 years of medical information or relevant experience preferred.
• Strong communication skills required.

Responsibilities

• Manage Medical Information Customer Experience Requests.
• Research and respond to inquiries via multiple channels.
• Document inquiries and responses according to SOP/WI.

Skills

Communication

Customer Service

Research

Education

Degree in life sciences or healthcare

Pharmacy degree

Job description

Medical Information Customer Experience Specialist (German)

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Base pay range

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Job Title: Medical Information Customer Experience Specialist (German)

Location: Dorking Road, Tadworth, Surrey, KT20 7NT

Duration: 12 Months

Work Type: Onsite

Overview:

TekWissen is a global workforce management provider operating throughout the UK, Europe, and other countries. The client is an American multinational pharmaceutical and biotechnology corporation.

Job Description:

• The Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers, ensuring high-quality customer service in the local language.
• Assist with second-line content management activities as needed.

POSITION RESPONSIBILITIES

• Manage Medical Information Customer Experience Requests.
• Research and respond to inquiries received via multiple channels (phone, email, webform, live chat, postal mail) within required timelines and standards.
• Accurately document inquiries and responses according to SOP/WI and regulatory guidelines.
• Identify and report adverse events and product quality complaints promptly.
• Respond in the customer's local language using approved English resources.
• Support therapeutic area teams with second-line activities, including escalation management and content creation.

General Responsibilities

• Ensure service continuity and quality across all covered countries by supporting relevant leads and colleagues.
• Identify and implement process improvements.
• Represent MI in client country activities, creating reports, attending meetings, and training colleagues.
• Support country relationship management for specific markets.
• Act as a point of contact for MI staff, ensuring country-specific data relevance and timeliness.

Basic Qualifications

• Degree in life sciences or healthcare.
• 1-2 years of medical information or relevant experience (preferred).
• Customer Service experience (preferred).
• English (C1) and German (C2, mother tongue).
• Strong communication skills.

Preferred Qualifications

• Pharmacy degree (preferred).
• Understanding of regulatory and compliance issues.
• Interpersonal skills.

Seniority Level

• Mid-Senior level

Employment Type

• Contract

Job Function

• Administrative and Consulting

Industries

• Pharmaceutical Manufacturing