Medical Equipment Library (MEL) Technician

2gether Support Solutions Limited; Margate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Company Pension

Onsite childcare facilities

Blink- Staff communications app

Viv up- Staff discounts & wellbeing

Discounted food in canteen

Access to the blue light card

Job summary

2gether Support Solutions Limited is recruiting a Medical Equipment Library Technician for QEQM Hospital in Margate. The role involves routine maintenance, cleaning and delivery of medical equipment to wards and clinical areas, with a 37.5 hour week including a 1 in 2 weekend pattern.

The successful candidate will have IT skills, experience in customer service, and an understanding of medical devices, with training and development opportunities offered within a busy hospital environment.

Qualifications

• Experience in a customer service or care environment.
• Good IT skills and Microsoft Office proficiency.
• Strong organizational skills and ability to manage workload.

Responsibilities

• Carry out routine first line maintenance and checks on medical equipment.
• Clean, prepare and maintain medical devices per procedures.
• Collect and deliver equipment to wards and clinical areas.
• Ensure equipment is available when needed and respond to requests.
• Identify equipment requiring further technical attention and remove from use as required.
• Support the day-to-day operation of the Medical Equipment Library.
• Manage equipment, consumables and stock with accurate records.
• Process documentation including delivery notes and stock records.
• Support audit and quality assurance activities.
• Respond professionally to service users and enquiries.
• Escalate non-routine or complex issues to senior colleagues.
• Work in accordance with departmental procedures and quality requirements.
• Organise and prioritise workload to meet deadlines.
• Develop effective working relationships with colleagues.

Skills

Customer service

Organizational skills

IT literacy

Communication

Education

ONC/NVQ Level 3 or equivalent (electronics/science/engineering)

Electronics/Science/Engineering qualification

Tools

Microsoft Office

Job description

2gether Support Solutions is a Facilities and Estates services company providing support to healthcare professionals caring for over 2000 patients daily across multiple East Kent hospital sites. 2gether provides vital services including maintenance, cleaning, catering, procurement, logistics and much more.

We are looking for a Medical Equipment Library Technician (MEL) to join our team at the QEQM Hospital in Margate, Kent and play an important role in the safe, effective and efficient management of medical equipment.

Working Hours and Pattern:

The role operates on a 1 in 2 weekend working pattern. 1 week out of every 2, you will work Monday to Friday, 8am to 4pm. On your allocated weekend working week, you will work Saturday and Sunday from 8am to 12pm. This week includes a weekday off and one shorter weekday shift to maintain a 37.5 hour working week. The weekday day off and shorter 3.30pm finish can fall on a Tuesday, Wednesday or Thursday, taking candidate preference into account where possible.

What you'll be doing:

• Carry out routine first line maintenance and checks on a range of medical equipment, following appropriate training and competency assessment.
• Clean, prepare and maintain medical devices in accordance with relevant procedures.
• Collect and deliver medical equipment to wards and clinical areas.
• Help ensure equipment is available where it is needed, responding to requests and prioritising work appropriately.
• Identify equipment that requires further technical attention and remove it from use where necessary.
• Support the day to day operation of the Medical Equipment Library.
• Manage and maintain equipment, consumables and stock, ensuring accurate records are kept.
• Process relevant documentation, including delivery notes and stock records.
• Support audit and quality assurance activities as required.Respond professionally and helpfully to requests and enquiries from service users.
• Escalate non routine or more complex issues to appropriate senior colleagues.
• Work in accordance with departmental procedures, policies and quality requirements.
• Organise and prioritise your workload to ensure tasks and deadlines are met.
• Develop effective working relationships with a wide range of colleagues.

About you:

• We are looking for someone who is organised, practical, reliable and comfortable working in a busy environment.
• You will need to have: A sound understanding of the management of medical devices.
• Good IT skills and experience using Microsoft Office.
• Experience in a customer service or care environment.
• Good organisational skills and the ability to manage and prioritise your workload.
• The ability to communicate professionally with a wide range of people.
• A willingness to undertake additional training and develop your knowledge and skills.
• The ability to work accurately and follow established procedures.
• A practical approach and the ability to handle medical equipment appropriately.
• Experience or qualifications in an electronics, science or engineering discipline would be advantageous, as would experience of working with medical equipment.
• An ONC, NVQ Level 3 or equivalent qualification in electronics, science or engineering would also be desirable.

Working with others

The role involves regular contact with a wide range of colleagues, including nursing and clinical staff, porters, managers, suppliers and other healthcare professionals. Building positive working relationships is an important part of the role. You will need to be approachable, professional and able to respond calmly and effectively to requests, including when equipment is urgently required.

What we're looking for:

• Enjoys practical, hands‑on work.
• Has an interest in medical equipment and technology.
• Takes pride in providing a reliable service to others.
• Is organised and able to manage competing priorities.
• Has good attention to detail and understands the importance of accurate records.
• Is confident communicating with different people and working as part of a wider team.
• Is willing to learn, undertake training and develop their technical skills.
• Can work effectively in an environment where priorities can change throughout the day.

Why work with us?

• 26 days holiday + bank holidays
• Company Pension
• Onsite childcare facilities
• Blink- Staff communications app
• Viv up- Staff discounts & wellbeing platform
• Discounted food in canteen
• Access to the blue light card

We offer discounts and savings that make a difference to you including:

• Discounted travel, accommodation, airport parking, holidays, skiing and travel extras
• Subsidised bus pass
• Health and beauty, gifts, toys, fashion and entertainment
• Training and development opportunities including BICS and functional skills training

Social values are at the core of 2gether Support Solutions. We are committed to fostering a diverse and inclusive workforce that truly represents our local communities. We welcome applications from individuals of all backgrounds, abilities, and experiences. As a Disability Confident employer, we actively encourage and support candidates with disabilities throughout the recruitment process and beyond, ensuring equal opportunities for all.