Patient Care Receptionist & Admin Coordinator

Allscreens Nationwide Ltd; Virginia Water; On-site; GBP 18,000 - 24,000; Full time

Job summary

Allscreens Nationwide Ltd. is seeking an proficient front-desk Receptionist to support a medical practice. You will greet patients, manage appointments, handle calls and messages, and maintain security and cleanliness in the reception area.

Responsibilities include processing prescriptions, updating EMIS records, and assisting clinical staff with general tasks. You will also create efficient administrative procedures and participate in training as needed.

Responsibilities

• Receive and direct patients and visitors promptly and courteously, ensuring accurate information is supplied.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Cancel and reschedule clinics as needed due to clinician unavailability.
• Ensure efficiency of the appointment system with the Reception team, including clerical elements.
• Process incoming and outgoing telephone calls promptly and pass messages to the appropriate person.
• Respond to queries and requests from patients and visitors within agreed timescales.
• Open up/lock up practice premises and maintain security per protocols.
• Process repeat prescriptions per guidelines, EMIS tasks, emails and online patient forms.
• Report slow IT/EMIS systems, obtain reference numbers, and update EMIS home screen when needed.
• Prepare stock and ensure safe storage of items; keep reception area tidy and hazards free.
• Load and empty the dishwasher, maintain a clean kitchen area.
• Maintain a clean, tidy working/reception area, stock leaflets and uphold tidiness.
• Signpost patients to the correct service and support clinical staff with general tasks.
• Advise patients of charges for private services, accept payment, and issue receipts.
• Input data into patient healthcare records as needed.
• Resolve minor complaints at Reception and inform line manager if unresolved.
• Attend practice staff meetings and provide cover for absent colleagues as required.
• Identify training needs with management and participate in relevant courses.
• Respect the practice philosophy and treat patients with respect and tolerance.
• Carry out any other administration duties as required and develop streamlined procedures.

Job description

Allscreens Nationwide Ltd. is seeking an proficient front-desk Receptionist to support a medical practice. You will greet patients, manage appointments, handle calls and messages, and maintain security and cleanliness in the reception area.

Responsibilities include processing prescriptions, updating EMIS records, and assisting clinical staff with general tasks. You will also create efficient administrative procedures and participate in training as needed.