Medical Appointment Clerk

Pqc; West Stow; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid Time Off

Paid Holidays

Reimbursement for certifications/train

Job summary

PQC is seeking experienced Medical Appointment Clerks to work onsite at RAF Lakenheath, England, supporting the 48th Medical Group alongside the U.S. Air Force. The role focuses on scheduling appointments, handling high call volume, and ensuring accurate patient information.

Ideal candidates have a high school diploma, fast typing, strong communication, and the ability to obtain government security clearance; U.K. location is Lakenheath, near Suffolk, with standard civil service style hours.

Qualifications

• High school diploma or GED required; admin assistant program desirable.
• Typing speed of 50 WPM or faster.
• Strong receptionist and general clerical skills.
• Ability to read, write, and speak English.
• Ability to obtain government security clearance.

Responsibilities

• Schedule appointments and manage messages for the Medical Referral and Appointing Services.
• Answer high volume calls using ACD system.
• Ensure adherence to policies and patient eligibility for services.
• Use EMR systems to obtain and update patient records.
• Coordinate with 48 MDG and CSW teams as needed.

Skills

Typing 50 WPM

Office admin & clerical

Excellent communication

English reading/writing/speaking

Security clearance eligible

Education

High school diploma or GED

Administrative assistant program desirable

Job description

PQC is accepting applications for experienced, civilian Medical Appointment Clerks, to work onsite at Royal Air Force (RAF) Lakenheath, alongside the elite United States Air Force - 48th Medical Group (located near Suffolk, England).

At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.

Location

Lakenheath, United Kingdom

Duty Hours

Monday - Friday
7:30AM to 4:30PM

Hourly Rate

$18.00 + $5.09

Background

RAF Lakenheath is the largest U.S. Air Force-operated base in England and the home of the 48th Fighter Wing. The base consists of approximately 5,500 active-duty military members, 2,700 British, Icelandic and U.S. civilians. The successful candidate for this position will support the Medical Referral and Appointing Services at RAF Lakenheath, England. The appointing services will be centralized at the 48th Medical Group (MDG) at RAF Lakenheath but will include assisting patients in scheduling appointments for the 501st Combat Support Wing (CSW) Medical squadrons located at RAF Alconbury and RAF Croughton.

Duties & Responsibilities

• This position provides member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information for Appointments.
• Answer a high volume of telephone calls directed by Automated Call Distribution (ACD) system.
• Meet or exceed establish metrics of call handle time without compromise to customer service standards
• Determine patient eligibility for services and schedules medical appointments for referred care.
• Utilize existing systems to identify appointment availability, schedule, cancel, and reschedule appointments for 48 MDG and 501 CSW, following local directives, established protocols, Booking Protocols, and the MTF Business Rules using the appropriate Access to Care (ATC) guidelines
• Generate and receive messages using established systems in compliance with policies.
• Obtain updates and files medical records using electronic medical records systems.

Education & Experience

• Administrative personnel shall possess a high school diploma or General Educational Development equivalency. Completion of administrative assistant program is desirable.
• Able to type using a computer keyboard with a minimum of 50 Words per minute is required
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• An understanding of general medical ethics, telephone etiquette, and excellent communication.
• Able to read, write, and speak English
• Able to effectively communicate using a phone.
• Able to possess government security clearance.

Members of our team Enjoy

• Working with a highly engaged staff
• Competitive compensation
• Comprehensive benefits
• Paid Time Off
• Paid HolidaysPaid Weather Days
• Reimbursement for certifications/ trainings

Must be U.S. Citizen