Medical Administrator

Nestlé SA; York; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading company is seeking a Medical Administrator to join their Health and Wellbeing Team in York. The role involves managing enquiries, scheduling, and administrative tasks to ensure smooth service operations. Ideal candidates will be organized, proactive, and possess strong customer service skills. Competitive salary and benefits package offered, including flexible working arrangements.

Benefits

Flexible Working

25 Days Holiday

Pension Scheme

Personal Development

Qualifications

• Enthusiastic, self-motivated, and proactive.
• Strong understanding of confidentiality, consent, and data protection.

Responsibilities

• Serve as first point of contact for enquiries.
• Manage scheduling and diaries for clinics.
• Process invoices and monitor costs.

Skills

Customer Service

Communication

Organization

Education

Administrative Experience

Tools

Microsoft Office Suite

SAP

Job description

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Salary up to £25,000 (depending on experience) plus potential bonus + fantastic benefits

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé, we are proud to support and provide equality of opportunity that helps employees effectively blend their work life and commitments through hybrid and flexible working arrangements. Speak to us to understand what this could look like for you.

Position Summary

Here at Nestlé, we have a fantastic opportunity for a focused individual to join the Health and Wellbeing Team based in our Nestlé House York office. Medical administration is central to our team, highly valued, and key to the day-to-day running of our services.

Nestlé UK & Ireland is a subsidiary of Nestlé SA, the world’s largest food and beverage company. Our purpose is to enhance quality of life and contribute to a healthier future. We aim to help shape a better and healthier world and inspire people to live healthier lives. This is how we contribute to society while ensuring the long-term success of our company.

A day in the life of a Medical Administrator

1. Serve as the first point of contact for general telephone, email, and Teams enquiries, managing resolution where possible, and escalating complex enquiries to an appropriate team member.
2. Support the team daily to ensure smooth service operations, raise tickets, and resolve matters to allow our clinical team to focus on appointments.
3. Manage scheduling and diaries, ensuring clinics are fully utilized each day.
4. Perform initial triage for referrals, ensuring all necessary information is provided for timely appointment booking.
5. Follow up with hospitals and GP surgeries for medical reports and update the clinical team accordingly.
6. Handle Data Subject Requests, liaise with third parties, and prepare cases for clinical redaction.
7. Generate monthly statistical reports from our occupational health software system.
8. Track activities and measure key performance indicators.
9. Process invoices, monitor costs, and support the budget.
10. Manage records and storage, maintaining archived files and active records within our occupational health system.
11. Escalate issues related to the occupational health software system for timely resolution.

What will make you successful?

The ideal candidate will be enthusiastic, self-motivated, proactive, organized, and possess excellent customer service skills along with administrative experience. Strong communication skills and an understanding of confidentiality, consent, and data protection are essential. Knowledge of systems such as Microsoft Office Suite and SAP would be advantageous.

What you need to know

We offer competitive benefits, including a salary and benefits package, bonus scheme, flexible working, 25 days holiday plus bank holidays and flex leave, pension scheme, and a focus on personal development and growth.

The closing date for this role is Thursday 29th May 2025. We will consider candidates as they apply and may close the advertisement early if sufficient applications are received. We encourage prompt applications.

At Nestlé, our values are rooted in respect for our employees, customers, and consumers. We are committed to diversity and inclusion, embracing different perspectives to foster innovation and business growth. We may collect relevant data during the application process for monitoring purposes. Be yourself; everyone else is taken!