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Bank Medical Secretary Administrator

Spire Healthcare Group

Kingston upon Hull

On-site

GBP 20,000 - 30,000

Full time

29 days ago

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Job summary

An established industry player is seeking a dedicated Medical Secretary to provide essential support to their Consultants. In this role, you will deliver high-quality secretarial services, manage clinic correspondence, and ensure effective communication with patients and healthcare professionals. Your attention to detail and professionalism will be key in handling sensitive information and queries. This position offers a unique opportunity to contribute to a leading healthcare provider known for its commitment to patient care and employee well-being. Join a team that values excellence and supports your career development while making a meaningful impact in the healthcare sector.

Benefits

Access to Spire Healthcare pension

Access to Blue Light Card discounts

Smartspending discounts

Wellbeing Centre access

Free uniform

Free DBS

Full induction and training

Opportunities for further training

Qualifications

Experience in a medical secretarial role with knowledge of medical terminology.
Strong attention to detail and ability to handle sensitive information.

Responsibilities

Provide secretarial support to Consultants, including typing and correspondence.
Handle patient queries with tact and diplomacy, ensuring high service standards.

Skills

Medical Terminology

Professional Telephone Manner

Attention to Detail

Customer Service

Education

Good Standard of Education

RSA Level II or Equivalent

Tools

IT Systems Knowledge

Spire Hull Hospital is looking to recruit an experienced Medical Secretary to join our team and support our valued Consultants in providing a high quality service.

As a Medical Secretary your main tasks include:

To provide a full medical secretarial service to Consultants.

ACCOUNTABILITIES AND ACTIVITIES:

To provide an efficient secretarial service to all Consultants.
To type all Consultants’ clinic notes and letters to General Practitioners and external agencies, meeting deadlines (48 -72 hours).
To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
To liaise with Consultants and their secretaries in order to resolve patient queries/complaints in a timely manner.
To be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries relating to the allocated Consultant, displaying a high level of accuracy, presentation and attention to detail.
To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc.
To provide copy clinic letters when needed.
To open Consultants mail and distribute.
To type discharge summaries/operation notes etc dictated by Consultants.
To log all incoming clinic/theatre typing, insurance claim forms, DWP forms etc and distribute appropriately.
To order Consultants’ paper, office stationery etc.
To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
To assist in the training of new and trainee Medical Secretaries.
To undergo all mandatory training required i.e. fire, health and safety etc.
To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
To contribute to the development of departmental procedures.
To familiarise with company policies and procedures.
To deliver exemplary customer service to all users of the service (consultants, patients and co-workers).
To assist with any other reasonable duties required as per the Senior Medical Secretary.

QUALIFICATIONS, TRAINING & EXPERIENCE:

Good standard of education.
Professional telephone manner.
A good knowledge of medical, anatomical and physiological terminology.
Knowledge of IT systems.
RSA level II or equivalent.

Contract type: Bank

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

Bank colleagues are paid weekly.
Access to Spire Healthcare pension.
Access to Blue Light Card discounts.
Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’.
Wellbeing Centre access via ‘Spire for You’.
Free uniform.
Free DBS.
Full induction, including mandatory training updates.
Opportunities for further training and progression into permanent posts.
Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team.
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

Our Values:

Driving clinical excellence.
Doing the right thing.
Caring is our passion.
Keeping it simple.
Succeeding and celebrating together.

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees' well-being through work life balance, ongoing development, support and reward.

Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals, 10 clinics and a Specialist Cancer Care Centre across England, Wales and Scotland.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Job Info