Apprentice Medical Administrator

Heales Medical; Bradford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established health services provider is seeking a proactive Business Administrator to join their team in Bradford. This role involves managing client inquiries, processing data, and ensuring effective communication within the organization. You will play a vital part in supporting the company's mission to deliver tailored health solutions across the UK. With a focus on customer service and operational efficiency, this position offers a unique opportunity to contribute to a company that values early intervention and employee well-being. If you are detail-oriented and passionate about making a difference in health services, this role could be the perfect fit for you.

Qualifications

• Completion of Level 3 Business administrator apprenticeship standard required.
• Proficient in data entry and document management.

Responsibilities

• Answer inbound enquiries and process alerts from the in-house database.
• Manage emails, letters, and internal/external post efficiently.

Skills

Inbound telephone enquiries

Data entry

Communication

Customer service

Document management

Education

Level 3 Business administrator apprenticeship

Tools

CRM system (Aptem)

In-house database

Job description

Heales Medical is a successful and well-established Health Services provider which offers flexible, cost-effective and tailor-made health solutions across the UK for a diverse range of private and public sector clients including Local Authorities, NHS Trusts and Manufacturers. Our proactive approach to delivering effective, result-focused services to our clients is aligned to government strategies and offers compelling solutions that address the key elements identified in improving health and minimising absence. We have always advocated early intervention to support employees in remaining at or returning to work which was the basis on which Heales Medical was formed in 1999. We provide EAP and musculoskeletal assessment and treatment services to support this approach. We can offer local appointments for client employees within 5 days or less for an emergency. A proactive approach has now been ratified by Dame Carol Black’s Sickness Absence review and the Government’s response to her report.

Responsibilities:

• Answering inbound telephone enquiries from clients and their employees as well as other internal employees, agents, contractors, or suppliers.
• Reviewing and processing alerts from the Company’s in-house database.
• Reviewing and processing emails from various stakeholders.
• Typing and sending letters.
• Scanning hard copies of medical notes & documents into the computer as required.
• Opening, date-stamping, and distributing internal and external post to the relevant departments or individuals.
• Franking and posting outgoing post.
• Entering data into computer systems.
• Creating and placing purchase orders for stationery or medical supplies in line with the Company’s ordering process.
• Any other reasonable duties as may be required from time to time in the proper operation of the business.

Requirements:

• Level 3 Business administrator apprenticeship standard.
• 5 days per week in the office.
• One workshop per month in college.
• Assessor to visit the office every 4-6 weeks.
• All assignments to be set and uploaded to our CRM system, Aptem.

Working hours: Monday to Friday 8:30am - 5pm.