Medical Administrator

Cardiff and Vale University Health Board; Princes Risborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

25–30 days annual leave

Bank holidays

Employee Assistance Programme

Job summary

FedBucks is seeking a proactive Medical Administrator to join our Primary Care Services Division. You will support community-based Planned Care Services, manage appointments, communications, referrals, and clinic prep while keeping patient records confidential.

Join a busy multidisciplinary team and contribute to high-quality patient care. NHS pension and annual leave are part of the benefits package, with DBS/background checks required.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and prioritisation abilities.
• Proficiency with Microsoft Office, especially Excel.
• Experience using EMIS Web and eRS is desirable.

Responsibilities

• Booking and managing patient appointments and recalls.
• Preparing administrative documentation for clinical sessions.
• Typing patient correspondence, letters and appointment letters.
• Handling patient enquiries professionally and efficiently.
• Creating and processing hospital referrals using eRS.
• Maintaining accurate data logs and records.
• Liaising with GP practices, clinicians and patients about tests and reports.
• Supporting administration of multiple clinics.

Skills

Communication skills

Organisational skills

MS Office proficiency

EMIS Web knowledge

Attention to detail

Education

GCSE English/Math/IT

Tools

EMIS Web

eRS

Job description

We are seeking an enthusiastic, organised, and proactive Medical Administrator to join our Primary Care Services Division. This is an exciting opportunity to support a range of community-based Planned Care Services, including:

• Intermediate Gynaecology
• Phlebotomy
• NHS Health Checks, Working under the guidance of the Lead Administrator, you will be a key point of contact for patients, clinicians, healthcare assistants, GP practices, hospitals, and external healthcare providers, ensuring the smooth delivery of high-quality patient services.
• As a Medical Administrator, you will play a vital role in supporting our clinical teams by delivering efficient and professional administrative services. You will be responsible for managing appointments, patient communications, referrals, clinic preparation, and maintaining accurate records while ensuring excellent patient care and confidentiality standards.
• Booking and managing patient appointments and recalls using EMIS and other appointment systems
• Preparing administrative documentation for clinical sessions
• Typing patient correspondence, clinical letters, and appointment letters
• Managing patient enquiries professionally and efficiently
• Creating and processing hospital referrals using eRS
• Maintaining accurate data logs and spreadsheets
• Liaising with GP practices, hospitals, clinicians, and patients regarding appointments, tests, and reports
• Supporting the administration of multiple specialist clinics
• Ensuring patient records and information are maintained accurately and confidentially
• Assisting with the day-to-day administrative functions of the service
  Has previous administration experience, ideally within a healthcare or NHS environment
• Has excellent communication and interpersonal skills
• Is confident using Microsoft Office packages, including Excel
• Has strong organisational skills and attention to detail
• Can prioritise workload and work effectively under pressure
• Demonstrates professionalism, discretion, and confidentiality at all times
• Has experience using EMIS Web and eRS (desirable but not essential)
• Enjoys working as part of a busy multidisciplinary team, Excellent communicator face to face and via telephone
• Understanding of Medical terminology
• Able to work under pressure.
• Able to work in a changing environment.
• GCSE or equivalent in English, Maths and IT

About FedBucks

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services. As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes. Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice. The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Benefits

• Generous NHS Pension Scheme benefit from one of the UK's most valuable pension schemes, with an employer contribution of 23.7%, helping you build long-term financial security.
• 25 to 30 days annual leave, depending on length of service.
• Plus Bank holidays
• Employee Assistance Programme