Medical Receptionist Administrator

Deddington Health Centre; England; In loco; GBP 19.000 - 24.000; Tempo pieno

Descrizione del lavoro

Deddington Health Centre is seeking two Medical Receptionist Administrators to join our Patient Services Team. Training and ongoing support are provided, with opportunities to develop within primary care.

We value accuracy, teamwork, and patient-centred care as part of a busy GP practice. The role includes reception duties, appointment management, and data entry across EMIS and related systems.

Competenze

• High standards of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Good level of IT skills, competent in Outlook, Word, and Excel.
• Strong organisational skills with a systematic approach to problem solving.
• Excellent time management with the ability to prioritise, plan and ensure objectives are met.
• Ability to multi-task within a demanding environment.
• Good interpersonal skills with a confident and professional telephone manner.
• A team player with a positive outlook and strong work ethic.
• The ability to use own initiative and know when to seek advice.
• Motivated and proactive
• Punctual and Resilient
• Ability to work under pressure to tight deadlines.
• Acts with professional integrity at all times
• Committed to high standards of quality and seeks to improve patient experience.
• Ability to develop and maintain strong, effective, and professional working relationships.
• Flexibility in working hours when necessary.
• Receptive to change.
• Treats other people fairly and respectfully
• Listens to and considers others views.
• Has a manner, style and presence that makes a
• positive impression
• Ability to work effectively within and between teams to achieve common objectives
• Experience of working in a busy office with a strong customer service ethos
• Experience of working in a healthcare environment
• Experience of using systems for data entry
• Experience of providing administration support
• Experience of EMIS Web

Mansioni

• Check patients in and out of GP and Nurse appointments.
• Answer and forward incoming calls.
• Update surgery phone message in response to urgent matters.
• Process TotalTriage requests/queries including signposting and booking appointments.
• Use digital solutions to communicate via text and email.
• Collect private administrative service payments.
• Document and report urgent results from pathology.
• Handle enquiries without breaching patient confidentiality or giving medical advice.
• Ensure opening/closing procedures and safety steps are followed.
• Data entry of childhood immunisations.
• Monitor and distribute emails from practice account.
• Manage registrations and deductions, including medical record summarising.
• Online Access and Proxy Access account management.
• Death notification administration.
• Manage medical record movements using PCSE and Oasis.
• Smartcard administration.
• Seasonal vaccination administration and clinic support.
• Clinical system tasks (EMIS).
• Check in visitors to Reception.
• Process subject access requests from patients and other organisations.
• Take deliveries and store safely.
• Action emergency ambulance requests.
• Alert Safeguarding team of concerns or urgent actions needed.
• Be responsible for Health and Safety compliance and GDPR/data security policies.
• Adhere to SOPs and HR policies.
• Maintain professional communications and participate in performance reviews.
• Attend internal/external meetings and support sustainability practices.
• Demonstrate safeguarding and welfare responsibilities.

Conoscenze

Attention to detail

Communication skills

IT skills (Outlook/Word/Excel)

Organisational skills

Time management

Customer service

Teamwork

Professional telephone manner

Formazione

GCSE Maths

GCSE English

Level 2 in Customer Service

Strumenti

EMIS Web

Data entry systems

Descrizione del lavoro

Are you looking for a new opportunity where you can use and develop your communication and administrative skills in a healthcare setting?

We are looking for two Medical Receptionist / Administrators to join our friendly and supportive Patient Services Team.

Experience of working in primary care would be an advantage, but it is not essential. We provide full training and ongoing support and are committed to the continued professional development of our team. For those who wish to develop their career within primary care, we actively support progression and provide opportunities to learn new skills and take on additional responsibilities.

We are a well-regarded, forward-thinking GP practice and embrace technology to help us deliver high-quality patient care while reducing unnecessary administrative burden for our clinical team.

If you are organised, approachable, a good communicator and have a genuine passion for providing excellent, patient-centred care to our local community, we would love to hear from you.

Main duties of the job

The Medical Receptionist Administrator rolesupports patients to access the right care and services by managing reception and telephone enquiries, Total Triage requests, appointments and signposting; maintaining patient records, registrations, Online and Proxy Access and medical record administration; completing EMIS and vaccination-related administration; supporting care homes and handling practice emails, payments and Subject Access Requests; and ensuring confidentiality, safeguarding, health and safety, GDPR, security and practice procedures are followed at all times.

About us

We are a friendly and busy GP practice caringfor around 12,500 patients. Our receptionists are an essential part of our teamand are often the first people our patients speak to when they need our help.

We know General Practice can be busy, so weplace real importance on teamwork, staff wellbeing and supporting each other. You will have a structured induction and training to help you settle in, withan experienced team around you when you need help or advice.

We are looking for someone who is approachable,organised and compassionate, with good communication skills and the abilityto remain calm when things get busy.

If you enjoy working with people and wouldlike to be part of a welcoming team where your role really matters, wewould love to hear from you.

Job responsibilities

Job Title:Medical Receptionist Administrator

Reporting to:PatientServices Manager

Role Purpose:

Toassist patients to access quality care and services from the practice withinthe correct time frame. The rolerequires the ability to work in a fast-paced environment and be able tocommunicate effectively with patients and colleagues promoting robustcollaborative working.

Key Responsibilities:

PatientServices Receptionist Administrator Role

Checking patientsin and out of GP and Nurse appointments

Answering and forwardingincoming calls

Updating surgeryphone message in response to urgent news matters or capacity Limits.

Process TotalTriage requests/queries including signposting to relevant services andbooking appointments or sending self-book links

Using digitalsolutions to communicate via text and email.

Collecting privateadministrative service payments

Document and reporturgent results from pathology

Handling andanswering enquiries accurately without g clinical breaching patient confidentialityor providing medical advice or making any clinical judgements.

Ensuring the agreedprocess for the Opening and closure of the practice is followed and all safetyand security steps are taken.

Data entry of childhood immunisations

Monitoring and distributing emails from practice email account.

Management of Registrations and deductions, including medicalrecord summarising

Online Access and Proxy Access account management

Death notification administration

Managing medical record movements using PCSE and Oasis

Smartcard administration

Seasonal vaccination administration and clinic support

Clinical system tasks (EMIS)

Checking in visitors toReception

Processing the subject accessrequests from patients and other organisations

Take deliveries and ensure theyare stored safely

Actioning emergency ambulance requests

Alerting the Safeguarding team of any concerns or urgentactions needed.

General

Be responsible for maintaining Health and Safety standardswithin the business,

in line with the Health and Safety policy

To ensure ongoing compliance with CQC essential standards

To ensure compliance with all GDPR and data security policies

Adhere to all business protocols and SOPs.

To comply with the Practice HR policies

Always ensure effective and professional communications.

Take an active part in practice performance review system

Complete relevant mandatory training and ensure agreeddeadlines are met.

Attend internal and external meetings as required.

To support sustainability practices and recognise the sharedresponsibility of carrying out duties in a resource efficient way.

Demonstrate due regard for safeguarding and promoting thewelfare of children and adults.

This job description sets out the main duties ofthe post at the date it was written. Duties may vary without changing thegeneral character of the post or the level of responsibility entailed.

Experience

• High standards of accuracy and attention to detail
• Excellent written and verbal communication skills
• Good level of IT skills, competent in Outlook, Word, and Excel
• Strong organisational skills with a systematic approach to problem solving
• Excellent time management with the ability to prioritise, plan and ensure objectives are met
• Ability to multi-task within a demanding environment
• Good interpersonal skills with a confident and professional telephone manner
• Essential Personal Attributes:
• A team player with a positive outlook and strong work ethic
• The ability to use own initiative and know when to seek advice.
• Motivated and proactive
• Punctual and Resilient
• Ability to work under pressure to tight deadlines.
• Acts with professional integrity at all times
• Committed to high standards of quality and seeks to improve patient experience.
• Ability to develop and maintain strong, effective, and professional working relationships.
• Flexibility in working hours when necessary.
• Receptive to change.
• Treats other people fairly and respectfully
• Listens to and considers others views.
• Has a manner, style and presence that makes a
• positive impression
• Ability to work effectively within and between teams to achieve common objectives
• Experience of working in a busy office with a strong customer service ethos
• Experience of working in a healthcare environment
• Experience of using systems for data entry
• Experience of providing administration support
• Experience of working in a healthcare environment
• Experience of EMIS Web

Qualifications

• GCSE or equivalent Maths
• GCSE or equivalent English
• Level 2 in Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.