MedComms Account Lead - Digital Solutions & Growth

HH Global Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

HH Global Group in London is seeking an experienced Account Manager to manage and deliver solutions for clients by collaborating with internal teams and local partners. The role blends office, client site and home working.

You will handle briefs, oversee project delivery, budgets and SLAs, apply ABPI guidelines, and foster long-term client relationships across multiple vendors with healthcare/pharma insight.

Qualifications

• Advanced client service management experience across multiple vendors.
• Healthcare Creative agency background, MedEd or MedComms.
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry.
• Digitally savvy with ability to communicate using healthcare/pharma insight to shape brands' strategic or tactical plans.
• Understand and apply the ABPI code of practice where required.
• Proven track record of account planning, client service plans, KPIs, budgeting, forecasting and strategic account leadership.
• Proven operational management for client services departments, P&L / budget management and account-level financial reporting.
• Excellent communication skills (verbal, written, presentation) across senior stakeholder groups.

Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible – own the process.
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required – collaborate across multiple teams and utilise HHGlobal’s full-service offering.
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
• Agree and manage budgets and P&Ls, ensuring profit is maximized through analysis of performance.
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.

Job description

HH Global Group in London is seeking an experienced Account Manager to manage and deliver solutions for clients by collaborating with internal teams and local partners. The role blends office, client site and home working.

You will handle briefs, oversee project delivery, budgets and SLAs, apply ABPI guidelines, and foster long-term client relationships across multiple vendors with healthcare/pharma insight.