Account Manager (Digital), Basingstoke

HH Global Group; Basingstoke; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Job summary

HH Global Group seeks an experienced Account Manager to manage healthcare client relationships and deliver digital solutions, working with internal teams and local partners across a blended office/client/vendor site arrangement.

You will own client briefs, ensure on-time delivery, manage budgets and KPIs, and apply ABPI guidelines when required, while developing strategic opportunities for growth within a global life sciences network.

Qualifications

• Prior healthcare creative agency experience (MedEd/MedComms).
• Strong science/medical knowledge and pharma industry understanding.
• Digital marketing mindset with healthcare insights to shape brand plans.
• Ability to apply ABPI code of practice when required.
• Proven track record in account planning, budgeting, KPIs and strategic leadership.

Responsibilities

• Take briefs from the client including full specification details and deadlines; manage project delivery from start to finish, proposing options and innovations.
• Provide technical input and brief suppliers on precise client requirements; deliver exceptional customer service.
• Monitor projects to ensure on-time, on-spec delivery; collaborate across teams and HHGlobal’s full-service offering.
• Prepare presentations and complete account administration and reporting with accurate records.
• Agree and manage budgets and P&Ls; maximize profit through performance analysis.
• Deliver services to meet SLAs; ensure compliance with regulatory and company policies.

Skills

Client service management

Healthcare communications

ABPI knowledge

Stakeholder management

Budgeting / P&L

Account leadership

Communication skills

Job description

Purpose of the Job

Our AccountManagersare responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.

Our client is a global brand within the Life Sciences sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals - HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content.

You’llneed experience of working with clients and delivering ongoing solutions to resolve their challenges-taking ownership of various relationships and developing them further.

We are looking for an experienced and passionate account handler with strong experience within a medical communications agency, with an understanding of ABPI. Given the client growth, an interest in digital marketing is a must have requirement.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key responsibilities

• Take briefs from the client including full specification details and deadline dates and manageproject deliveryfrom start to finish, suggesting alternative options and innovation where possible- ownthe process
• Provide technical input and advice on projects asrequired, briefing suppliers onpreciseclient requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures asrequired-collaborate across multiple teams andutilize HHGlobal’sfull-service offering
• Deliver contractual requirements, preparepresentationsand complete necessary account administrationand reportingwhile keepingaccuraterecords
• Agree and manage budgets and P+Ls, ensuringprofit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLAswhile ensuringcompliance with Regulatory and Company policies

Knowledge, skills + experience

• Advanced client service management experience, including time spent working on developingandmaintainingclient relationships and across multiple vendors
• Healthcare Creative agency background, MedEd or MedComms
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
• Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients’ brands strategic or tactical plans
• Understand and have the ability, to apply the ABPI code of practice where required
• Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting,strategic account leadershipandidentifyingopportunities for continuous improvement.
• A proventrack recordof operational management for client services departments, P+L / budget management and accountlevelfinancial reporting
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority

What success looks like

• The client(s) view HH Global as a valued strategic partner and consistently rate service highly
• Projects are delivered on time, on budget, and to agreed quality standards
• The generation of increased client revenue through successful organic growth initiatives
• Service levels, KPIs, and contractual commitments are consistently met or exceeded
• Strong stakeholder management results in efficient issue resolution and long‑term client retention

Essential criteria

• Healthcare Creative agency background, MedEd or MedComms
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
• Based in London or Basingstoke

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