Account Manager (Digital), London

HH Global Group; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

HH Global Group in London is seeking an experienced Account Manager to manage and deliver solutions for clients by collaborating with internal teams and local partners. The role blends office, client site and home working.

You will handle briefs, oversee project delivery, budgets and SLAs, apply ABPI guidelines, and foster long-term client relationships across multiple vendors with healthcare/pharma insight.

Qualifications

• Advanced client service management experience across multiple vendors.
• Healthcare Creative agency background, MedEd or MedComms.
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry.
• Digitally savvy with ability to communicate using healthcare/pharma insight to shape brands' strategic or tactical plans.
• Understand and apply the ABPI code of practice where required.
• Proven track record of account planning, client service plans, KPIs, budgeting, forecasting and strategic account leadership.
• Proven operational management for client services departments, P&L / budget management and account-level financial reporting.
• Excellent communication skills (verbal, written, presentation) across senior stakeholder groups.

Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible – own the process.
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required – collaborate across multiple teams and utilise HHGlobal’s full-service offering.
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records.
• Agree and manage budgets and P&Ls, ensuring profit is maximized through analysis of performance.
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.

Job description

Purpose of the Job

Our AccountManagersare responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.

Our client is a global brand within the Life Sciences sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals - HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content.

You’llneed experience of working with clients and delivering ongoing solutions to resolve their challenges-taking ownership of various relationships and developing them further.

We are looking for an experienced and passionate account handler with strong experience within a medical communications agency, with an understanding of ABPI. Given the client growth, an interest in digital marketing is a must have requirement.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key responsibilities

• Take briefs from the client including full specification details and deadline dates and manageproject deliveryfrom start to finish, suggesting alternative options and innovation where possible- ownthe process
• Provide technical input and advice on projects asrequired, briefing suppliers onpreciseclient requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures asrequired-collaborate across multiple teams andutilize HHGlobal’sfull-service offering
• Deliver contractual requirements, preparepresentationsand complete necessary account administrationand reportingwhile keepingaccuraterecords
• Agree and manage budgets and P+Ls, ensuringprofit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLAswhile ensuringcompliance with Regulatory and Company policies

Knowledge, skills + experience

• Advanced client service management experience, including time spent working on developingandmaintainingclient relationships and across multiple vendors
• Healthcare Creative agency background, MedEd or MedComms
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
• Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients’ brands strategic or tactical plans
• Understand and have the ability, to apply the ABPI code of practice where required
• Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting,strategic account leadershipandidentifyingopportunities for continuous improvement.
• A proventrack recordof operational management for client services departments, P+L / budget management and accountlevelfinancial reporting
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority

What success looks like

• The client(s) view HH Global as a valued strategic partner and consistently rate service highly
• Projects are delivered on time, on budget, and to agreed quality standards
• The generation of increased client revenue through successful organic growth initiatives
• Service levels, KPIs, and contractual commitments are consistently met or exceeded
• Strong stakeholder management results in efficient issue resolution and long‑term client retention

Essential criteria

• Healthcare Creative agency background, MedEd or MedComms
• Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
• Based in London or Basingstoke

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