Mechanical Repair Support Engineer

Ontic Engineering & Manufacturing Limited; Cheltenham; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Up to 29 days annual holiday plus Bank

10 hours of paid volunteering time

Annual goal share bonus scheme

24/7 Employee Assistance Program (EAP)

Discounts from retailers

Job summary

Ontic is seeking a Repair Support Engineer – Mechanical to join the MRO Engineering Team in Tewkesbury. You will support mechanical MRO activities across the product lifecycle, including hydraulic, pneumatic and electromechanical systems, working with customers, suppliers and internal teams.

The role requires an engineering degree and substantial aerospace MRO experience, with strong communication skills and proficiency in ERP and MS Office. Occasional travel and on-site training duties apply.

Qualifications

• Aerospace MRO experience is preferred.
• Degree in a relevant technical discipline is required.
• Strong communication and documentation skills.

Responsibilities

• Support mechanical MRO products across their lifecycle, incl. hydraulic, pneumatic and electrical actuation systems.
• Provide timely technical support to technicians and stakeholders.
• Interpret maintenance data to extract repair and testing procedures.
• Author and maintain technical reports, repair procedures, and training materials.
• Perform root-cause investigations and implement corrective/preventive actions.
• Deliver on-site technical training to teams to enhance capability and compliance.
• Collaborate with cross-functional teams to meet KPI targets and travel when needed.

Skills

Aerospace MRO

Technical support

Root-cause analysis

Communication skills

ERP familiarity

MS Office

Education

Engineering degree

Tools

ERP systems

MS Office

Job description

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is recruiting a Repair Support Engineer – Mechanical to join our MRO Engineering Team in Tewkesbury.

About the Role

Providing technical support to our MRO operations in Tewkesbury, this role ensures Ontic’s mechanical repair and overhaul activity is fully supported across the entire product lifecycle—from new product introduction to retirement. You’ll work with internal teams, external suppliers, and customers to support hydraulic, pneumatic, and electromechanical systems.

• Supporting mechanical MRO products throughout their lifecycle, including hydraulic, pneumatic, and electrical actuation systems.
• Providing timely technical support to technicians, operators, and wider internal and external stakeholders.
• Interpreting maintenance data (CMMs, Service Bulletins, OEM documentation) to extract and apply appropriate repair and testing procedures.
• Authoring and maintaining high‑quality technical reports, repair procedures, and training materials.
• Performing root‑cause investigations and delivering corrective/preventive actions.
• Delivering on‑site technical training to A&T teams to enhance capability and compliance.
• Collaborating with cross‑functional teams to maintain engineering excellence and meet KPI targets.
• Travelling occasionally to provide external support where required.

About You

• A degree (or equivalent experience) in a relevant technical discipline.
• Significant experience in a technical support or production engineering role, ideally within aerospace MRO.
• Solid understanding of civil and military MRO procedures.
• Strong written and verbal communication skills and the ability to explain complex technical concepts clearly.
• Proficiency in Microsoft Office and experience working with ERP systems.
• A self‑motivated, organised, and flexible approach with the ability to work both independently and as part of a wider team.
• Willingness to travel and work flexibly to meet business needs.

Benefits

• Up to 29 days annual holiday plus Bank Holidays.
• 10 hours of paid volunteering time.
• Annual goal share bonus scheme for all employees.
• 24/7 Employee Assistance Program (EAP).
• Discounts and offers from a range of retailers.