Customer Programme Manager

Ontic Engineering & Manufacturing Limited; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Up to 29 days annual leave plus Bank}

10 hours paid volunteering time

Annual goal share bonus scheme for all

24/7 Employee Assistance Program (EAP)

Job summary

Ontic Engineering & Manufacturing Limited in Cheltenham is seeking a Customer Programme Manager to lead a portfolio of Military and Civil customer relationships, maximise satisfaction and deliver on OE Material sales plans. You’ll coordinate pricing, RFQs and RFPs with the Estimating team and develop medium- and long-term strategies for your customers.

This role requires cross-functional collaboration with Operations, Supply Chain, Quality, Marketing and Trade Compliance, and offers the

Qualifications

• Experience with key accounts or repeat business in a customer-focused role.
• Confidence communicating with customers during challenging times.
• Cross-functional collaboration with Operations, Supply Chain, Quality, Marketing and Trade Compliance.
• Negotiation experience is beneficial but not essential.
• An interest in engineering helps in communicating with technical teams.

Responsibilities

• Manage a portfolio of Military and Civil customer relationships and drive sales of OE Material.
• Deliver medium- and long-term strategies for the portfolio and coordinate pricing, RFQs and RFPs with Estimating.
• Lead negotiations of Long Term Agreements and build strong customer partnerships.
• Forecast demand, monitor order processing and on-time delivery, and analyse market activity.
• Provide insights to ensure inventory levels meet customer requirements and support growth of reactive sales.

Skills

Key account management

Negotiation

Cross-functional collaboration

Pricing & RFQ/RFP management

Customer relationship management

Job description

What you'll be doing

Ontic, an aerospace industry leading provider of ‘Extended Life Solutions’ for Original Equipment Manufacturer (OEM) legacy and non-core products, has an opportunity for a Customer Programme Manager to join our team based in Bishops Cleeve, Cheltenham to support our continued success and ambitious growth plans.

You’ll be responsible for managing a portfolio of Military and Civil customer relationships, maximising customer satisfaction and delivering on sales plans for OE Material.

You’ll be responsible for delivering medium-and long-term strategies for your portfolio of customers and their respective product lines. You’ll manage and coordinate pricing, RFQs and RFPs with the support of the Estimating team, to ensure maximum value creation across every aspect of the business.

You’ll create price lists and catalogues where applicable and lead negotiations of Long Term Agreements as required. You’ll build strong relationships with your designated customers and resolve their problems and complaints where necessary. In addition, you’ll analyse the market and commercial activity to ensure that inventory levels and lead times are appropriate to meet customer requirements, whilst providing the opportunity to grow the reactive sales channel. You’ll provide forecasts of customer demand for products into business planning, whilst monitoring order processing, on-time delivery and operational performance.

What you'll already have

You’ll have experience in a customer-focused role, ideally where you are dealing with key accounts and/or repeat business. You’ll need the confidence to communicate with customers during difficult times, and the tenacity to navigate independently in a role. Previous experience within engineering is not required; you’ll be working closely with our talented engineers in this role, and they’ll be able to explain everything you need to communicate with our customers. An interest in engineering is key to success in the role!

This is a varied role requiring internal networking, so ideally you’ll have experience working in a cross-functional role where you’ve dealt with departments such as Operations, Supply Chain, Quality, Marketing and Trade Compliance. Ideally, you’ll have had exposure to negotiating contracts, but this is not essential.

At Ontic, we are interested in the person and their potential, so if you do not meet all of the criteria listed above, please do not be deterred from submitting an application.

Benefits

At Ontic we care about your financial, physical and mental wellness, so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP) Discounts and offers from a range of retailers

Best place to work

We are more than the sum of our parts. And we’ve been recognised internally and externally for being so: We were ranked #9 in Best Companies’ Q3 leaderboard for Best Manufacturing Company based on our employee feedback.

72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic.

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth.

We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our values

• We share a common sense – we’re a global family of specialists with a shared passion for precision
• We have the freedom to choose – we’re challengers and innovators with the freedom to think differently and challenge the status quo
• We create the opportunity – we’re change-makers with a clear direction and can-do spirit

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Ontic is a leading manufacturer to the world’s civil and military aircraft. By becoming the OEM to critical parts others originally developed, we provide continuity, availability and longevity to our customers’ fleets, supporting them for a lifetime of flight. Through our in-house manufacturing and engineering, MRO, spares, and AOG support, we ensure certified, safety-critical components remain available, compliant, and reliable across the full operational life of the aircraft we support. We use our expertise and experience to reduce supply chain risk, improve production outputs and deliver for our customers, so they can keep their aircraft flying now and in the future.