Mechanical Engineer

We Seal; Leeds; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Family-owned culture

25 days holiday + Bank Holidays

Company car & comprehensive benefits

Job summary

We Seal is seeking a Customer Support Engineer to provide hands-on mechanical engineering support to bakery sites across the UK and worldwide. You will install and maintain machinery, respond to breakdowns, and build strong customer relationships, travelling regularly to sites in the UK and abroad.

The role reports to the Engineering Team Leader, offers a 42.5 hour work week with paid overtime, and a salary of £41,000 per annum plus a company vehicle and comprehensive benefits.

Qualifications

• Qualified Mechanical Engineer with UK driving licence.
• Ability to travel regularly across the UK and overseas.
• Practical, customer-focused engineer with problem-solving skills.

Responsibilities

• Install, service, and commission bag sealing machines at customer sites in the UK and internationally.
• Respond to machine breakdowns quickly and professionally.
• Build and maintain strong customer relationships and provide ongoing support.
• Complete documentation and service reports accurately.

Skills

Strong technical mindset

Travel flexibility

Customer service experience

Mechanical and electrical knowledge

Proficient with MS Office

Education

Qualified Mechanical Engineer

Tools

Microsoft Office

Job description

Please note: Internally, this position is known as a Customer Support Engineer, as the role involves providing hands-on mechanical engineering support to customers at bakery sites across the UK and worldwide.

Job Type: Full-Time, Permanent

Location: UK (with UK & International Travel)

Reporting to: Engineering Team Leader

Working hours: (42.5 hours/pw)

Paid overtime above 42.5 hours

Salary: £41000/per annum + company vehicle + very comprehensive benefits package

Are you a skilled Mechanical Engineer who thrives on solving problems, working directly with customers, and delivering exceptional service? We Seal, a market leader in bag sealing technology, is looking for a Customer Support Engineer to join our growing team.

This is an exciting, hands-on role where you’ll be the face of We Seal: installing and maintaining our machinery, supporting customers across the UK and abroad (primarily bakery sites), and helping ensure We Seal remains their trusted one-stop shop for sealing equipment and consumables.

We Seal are the largest international manufacturer of bag sealing solutions. Established in 1979 and now supplying to 95% of the UK’s bread market, We Seal design and engineer innovative sealing machines along with reliable tapes and seals.

What You’ll Do

• Build and maintain strong customer relationships, ensuring outstanding satisfaction across service and support.
• Install, service, and commission We Seal bag sealing machines at customer sites in the UK and internationally.
• Respond to machine breakdowns quickly and professionally, resolving issues efficiently.
• Conduct courtesy visits and provide ongoing support to strengthen customer.
• Proactively gather customer feedback to help drive continuous improvement and identify sales opportunities for machines and consumables.
• Collaborate closely with the Engineering Team Leader and wider team, sharing knowledge to meet customer demand.
• Communicate clearly across departments to support productivity, innovation, and
• Stay on-site until required work is completed, ensuring the highest service standards.
• Complete all documentation, service reports, and HSEQ requirements accurately and on time.

What You’ll Bring

• Qualified Mechanical Engineer
• Clean UK driving licence
• Strong technical mindset with high professional standards
• Ability to travel regularly across the UK and overseas
• Flexibility to occasionally support out-of-hours or weekend work
• Motivated, adaptable, and comfortable working under pressure
• Excellent engineering design and machine knowledge
• Strong understanding of Health & Safety, Quality, and Environmental procedures
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
• Mechanical AND electrical knowledge
• Sales or customer service experience
• Experience training technical staff

Who You Are

You’re a practical, customer-focused engineer with strong problem-solving skills and the ability to thrive in a fast-paced environment. You’re a clear communicator, a team player, and someone who takes pride in delivering exceptional service. You learn fast, think critically, and have a positive, can-do attitude.

Why Join We Seal?

We Seal is proud to supply industry-leading sealing technology used by major manufacturers.

You’ll be joining a supportive, forward-thinking engineering team where your expertise directly enhances customer experience and drives product growth.

If you’re ready for a varied, rewarding role with plenty of autonomy, technical challenge, and customer interaction, we’d love to hear from you.

Benefits in addition to basic salary:

• Family-owned business with great culture
• 25 days’ holiday each year plus Bank Holidays
• Comprehensive Health Care Plan including Employee Assistance Programme (EVP)
• Development opportunities within the company
• 8% Company Contributory Pension Scheme
• Cycle to Work Scheme
• 2 days paid leave per annum for volunteering work
• Charity donation contribution scheme
• Discounted gym memberships
• Company Sick Pay Scheme
• Complimentary tea and coffee on site
• Complimentary breakfast items on site
• Free car park