Field Service Engineer

Excel Packaging Machinery Limited; Princes Risborough; On-site; GBP 30,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

5 weeks paid holiday

Pension contribution after 3 months

Life cover while in service (£25K)

Job summary

Excel Packaging Machinery Ltd is seeking a qualified Service Engineer to join its UK field team, providing installation, maintenance, servicing and technical support for packaging machinery across the UK.

The role involves travelling to customer sites, completing preventative maintenance, diagnosing faults, and delivering on-site and remote technical assistance, with on-going training alongside senior engineers and directors.

Qualifications

• Broad-based knowledge of mechanical and electrical engineering is essential.
• Experience with servicing packaging machinery is advantageous.
• Clean full driving licence is required.

Responsibilities

• Carry out planned preventative maintenance and routine servicing.
• Diagnose and repair mechanical, electrical, pneumatic and control-system faults.
• Attend customer breakdowns and provide troubleshooting and technical support.
• Install, commission and set up new packaging machinery at customer sites.
• Travel to customer sites across the UK and overseas as required, with occasional overnight stays.
• Provide operator training and basic technical guidance to customers.

Skills

Mechanical & Electrical Engineering

Field service / On-site support

Problem solving & troubleshooting

Education

Engineering apprenticeship or equivalent

Job description

Service Engineer role for a UK market leading supplier of liquid filling and capping machinery.

Due to continued business growth and recent company expansion, the company is looking to strengthen its engineering team with a skilled and motivated individual.

This role offers the chance to work with industry leading equipment, providing installation, maintenance, servicing, and technical support to customers across the UK. It is an excellent opportunity for an engineer seeking long-term career development with a well-established and growing organisation.

COMPANY PROFILE

Excel Packaging Machinery Ltd is focused on supplying Packaging Machinery within the Cosmetic, Personal Care, Pharmaceutical and Healthcare industries.

At Excel, we provide a comprehensive range of services, including the design, manufacture, servicing, troubleshooting and project management of packaging machinery. Our expertise extends across the complete machinery lifecycle, from initial consultation and system design through to installation, ongoing support and after-sales service.

Alongside our engineering and technical capabilities, our experienced sales and marketing team works closely with customers to understand their specific requirements and deliver reliable, efficient and bespoke packaging solutions.

Our focus is on providing exceptional service and high-quality machinery that helps our customers improve productivity, efficiency and reliability across their operations.

This will be a role a classic service engineer role supporting the Service manager/Company directors and covering the whole of the UK concentrating on planned maintenance, repair & refurbishment at companies existing clients.

• Carry out planned preventative maintenance and routine servicing.
• Diagnose and repair mechanical, electrical, pneumatic and control-system faults.
• Attend customer breakdowns and provide effective troubleshooting and technical support.
• Carry out machinery modifications, upgrades and improvements.
• Install, commission and set up new packaging machinery at customer sites.
• Identify recurring faults and recommend preventative solutions.
• Provide technical assistance to customers both on-site and remotely.
• Complete service reports, maintenance records and other relevant documentation accurately.
• Assist with machinery testing and factory acceptance testing where required.
• Provide operator training and basic technical guidance to customers.
• Ensure all work is completed to a high standard and in accordance with relevant health and safety requirements.
• Maintain professional relationships with customers and represent Excel Packaging Machinery Ltd positively at all times.
• Travel to customer sites across the UK and occasionally overseas, as required. The role requires onsite service and potential staying away during the week for 1 to 2 nights per week on average.
• Assist our sales department in demonstration of machinery.

On the job training will be given working closely alongside Engineers, Service Manager and Company Directors.

LOCATION

UK

ADDITIONAL BENEFITS

• Company vehicle to be provided, business mileage allowance 0.15p no limit.
• 5 weeks paid holiday.
• Pension contribution after 3 months.
• life cover while in service benefit £25K after probation period.

COMMUTABLE LOCATIONS

UK and main office in Princes Risborough Buckinghamshire with some travel to machine suppliers in Italy.

REQUIREMENTS

• You are a fully trained engineer with a broad-based knowledge of mechanical and electrical engineering
• You MUST have completed an engineering apprenticeship or similar with relevant qualifications.
• Any experience of servicing process or packaging machinery would be advantageous.
• Ideally 2-3hrs from the office
• Clean full driving licence