Maternity Services Administrator

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal United Hospitals Bath NHS Foundation Trust is seeking a Maternity Administrator (Band 2) to join the Maternity Services team in Bath. You will provide administrative support, coordinate appointments, maintain records, and assist with patient queries, working with midwives and clinicians.

The role is varied and may involve crossing different areas to meet service needs; you should be a confident communicator with a friendly approach and a passion for patient care.

Qualifications

• GCSE English and Maths (or equivalent)
• NVQ
• Face-to-face customer service in a busy environment
• Experience in an administrative post
• Proficiency with Word, Outlook and basic IT
• Knowledge of medical terminology
• NHS or health-care setting experience
• Ability to handle sensitive situations

Responsibilities

• Provide efficient reception and clerical support.
• Be a point of contact for staff and patients, handling calls and enquiries.
• Provide clear information to women and relatives.
• Support patient enquiries and queries with empathy.
• Coordinate with Midwifery teams and communicate effectively.
• Carry out routine administrative tasks and workload management.

Skills

Customer care

Administrative experience

Microsoft Office

Teamwork

Medical terminology

NHS experience

Public-facing service

Education

GCSE English and Maths

NVQ

Tools

Microsoft Word

Outlook

Job description

The Royal United Hospitals Bath NHS Foundation Trust is seeking a Maternity Administrator (Band 2) to join the Maternity Services team in Bath. You will provide administrative support, coordinate appointments, maintain records, and assist with patient queries, working with midwives and clinicians.

The role is varied and may involve crossing different areas to meet service needs; you should be a confident communicator with a friendly approach and a passion for patient care.