Maternity Administrator

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Royal United Hospitals Bath NHS Foundation Trust is seeking a Maternity Administrator (Band 2) to join the Maternity Services team in Bath. You will provide administrative support, coordinate appointments, maintain records, and assist with patient queries, working with midwives and clinicians.

The role is varied and may involve crossing different areas to meet service needs; you should be a confident communicator with a friendly approach and a passion for patient care.

Qualifications

• GCSE English and Maths (or equivalent)
• NVQ
• Face-to-face customer service in a busy environment
• Experience in an administrative post
• Proficiency with Word, Outlook and basic IT
• Knowledge of medical terminology
• NHS or health-care setting experience
• Ability to handle sensitive situations

Responsibilities

• Provide efficient reception and clerical support.
• Be a point of contact for staff and patients, handling calls and enquiries.
• Provide clear information to women and relatives.
• Support patient enquiries and queries with empathy.
• Coordinate with Midwifery teams and communicate effectively.
• Carry out routine administrative tasks and workload management.

Skills

Customer care

Administrative experience

Microsoft Office

Teamwork

Medical terminology

NHS experience

Public-facing service

Education

GCSE English and Maths

NVQ

Tools

Microsoft Word

Outlook

Job description

Employer Royal United Hospitals Bath NHS Foundation Trust Employer type NHS Site Royal United Hospital Bath Town Bath Salary £25,272 per annum, pro rata Salary period Yearly Closing 07/10/2026 23:59

Maternity Administrator

Band 2

Job overview

Are you an experienced Administrator looking for a role where you can truly make a difference?

Join our dedicated Maternity Services team at the Royal United Hospitals Bath and play a vital part in supporting families during some of the most important moments of their lives.

We are looking for a proactive and organised individual to provide high‑quality administrative support to our Specialist Midwifery Teams. In this varied and rewarding role, you’ll help ensure the smooth running of our service by coordinating appointments, maintaining accurate records, supporting patient queries, and working closely with midwives, clinicians, and wider multidisciplinary teams.

You’ll be supporting a range of specialist pathways, including Perinatal Mental Health, Infant Feeding, Birth Reflections, Bereavement, and Pelvic Health—each dedicated to providing personalised, compassionate care to women and families.

Flexibility is key, and you may be required to work across different areas of the service to meet operational needs.

If you’re a confident communicator with a friendly, approachable manner and a genuine passion for supporting high‑quality patient care, we’d love to hear from you.

Main duties of the job

Reception and Clerical Support

Provide an efficient, professional reception service that instils confidence in patients and relatives.

Act as a point of contact for staff and patients, offering a courteous telephone and face‑to‑face service.

Communication and Patient Support

Provide clear, relevant information to women and their relatives

Telephone and Messaging

Answer telephone enquiries

Liaison and Coordination

Communicate effectively with Midwifery teams

Administrative Tasks and Workload Management

• o Photocopying and ordering supplies

Working for our organisation

At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person‑centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well‑established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications

• GCSE English and Maths ( or equivalent)
• NVQ

Experience and specific skills

• working face to face with the public in a busy environment- good customer care skills
• working in an administrative post
• Ability to basic functions of Microsoft Office effectively – Word, Outlook etc.
• The ability to work efficiently as part of a team
• knowledge of medical terminology
• Previous experience of working in the NHS or similar health care setting (patient /customer focused environment).
• Experience of dealing with difficult and sensitive situations

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should reviewthe eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.