Maternity cover Receptionist

NHS; Middlesbrough; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established healthcare provider is seeking a dedicated team member to join their reception team on a part-time basis. This role is vital in delivering high-quality customer service to patients, both in person and over the phone. You will be at the forefront of patient care, assisting with appointments and administrative tasks in a busy family surgery environment. If you are passionate about patient satisfaction and thrive in a fast-paced setting, this opportunity offers a chance to make a real difference in the community while working with a supportive team.

Qualifications

• Experience working in a GP Practice is essential.
• Strong IT skills and excellent communication are required.

Responsibilities

• Engage with patients to understand their needs and assist with medical services.
• Handle appointments, prescription requests, and general administrative tasks.

Skills

Communication Skills

Multi-tasking

IT Skills (SystmOne)

Call Handling

Customer Service

Education

Experience in GP Practice

Tools

SystmOne

Job description

• We are looking for a new team member to join our reception team on a part-time basis as part of Maternity cover, to help us deliver high-quality customer service to our patients, both face to face and via the telephone.

Main duties of the job

The vacancy is for 23 hours weekly to be worked across 3 days between the hours of 8:30 am and 6 pm. There will be a regular working pattern but some flexibility to cover holiday and sickness would be expected. If you are passionate about patient care and would like to work on the frontline of the NHS, apply today.

About us

Crossfell Health Centre is a busy family surgery in Middlesbrough serving approx. 9000 patients. Our team currently comprises of 3 GP Partners, 4 Salaried GPs, an experienced nursing team, and over 25 skilled administrative staff providing support to both our patients and clinical team.

Job responsibilities

You will be a key player on the front line for the surgery, talking to patients, finding out their needs, and helping them access appropriate medical services, dealing with appointments, prescription requests, and general administrative tasks.

Person Specification

Experience

• We are highly dedicated to quality improvement and patient satisfaction; therefore, the ideal candidate will have:
• Experience of working in GP Practice (essential)
• Excellent communication skills
• Ability to multi-task and work efficiently in a fast-moving environment
• A friendly and understanding approach when dealing with staff and patients
• Strong IT skills (SystmOne) and call handling experience
• A positive can-do attitude
• At least 1 year of working in General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.