Maternity Cover: Operations & Member Relations

Culina Group; Swadlincote; Remote; GBP 18,000 - 21,000; Full time

Job summary

Culina Group in Swadlincote, England is seeking an Operations Coordinator on a fixed-term maternity cover until November 2027. Working hours are Monday to Friday with rotating shifts from 6.00-15.00 and 9.00-18.00; pay rate £13.21 per hour.

You will support and assist the Partners of the network, following procedures of The Pallet Network, mediating disputes and coordinating member requests by phone and email, while carrying out administrative duties and PO requests.

Responsibilities

• Establish and maintain a good working relationship with all members.
• Maintain effective communication and relationship with all other departments.
• Carry out members requests where appropriate by both telephone and e-mail.
• Mediate between members in disagreement, ensuring members actions have been carried out in accordance with The Pallet Network operation manual.
• Assist members in arranging overspill vehicles and couriers where appropriate.
• Carry out varied administrative duties.
• Deal with any problems as promptly as possible e.g. mis-routes, couriers etc ensuring that all options are explored prior to organising couriers.
• Update the hub information board for relevant comments concerning the day operation.
• Ensure that the handover from the Night Manager is acted upon and to compile a handover to the Night Shift of any relevant points applicable to the night operation.
• Mediate on disputes between members ensuring action is taken in accordance with the rules of the network as laid down in the manual.
• Refer to the Team leader/line manager any unresolved or escalated problems.
• Raise company Purchase Orders when required.
• Adhere to the company's Health and Safety Policy at all times.
• Make the Operations Manager aware of any situations which could impact adversely on the company.
• Maintain good working relationships with all Members and colleagues and always liaise fairly and without favouritism.
• Ensure that handovers between day and night shifts are concise and understood.

Job description

Culina Group in Swadlincote, England is seeking an Operations Coordinator on a fixed-term maternity cover until November 2027. Working hours are Monday to Friday with rotating shifts from 6.00-15.00 and 9.00-18.00; pay rate £13.21 per hour.

You will support and assist the Partners of the network, following procedures of The Pallet Network, mediating disputes and coordinating member requests by phone and email, while carrying out administrative duties and PO requests.