Matchday Steward (Level 2) - Crowd Safety & Service

ImmigrationGPT; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Arsenal Football Club is seeking Casual Qualified Matchday Stewards to support safe and welcoming matchday operations at our London stadium. You will hold a Level 2 Spectator Safety certificate and participate in crowd management, safety checks, and excellent customer service for all supporters.

You will be involved in DBS checks and Right to Work verification, and must be prepared to work in varying weather conditions, including evenings, weekdays, and weekends on matchdays.

Qualifications

• Level 2 certificate in Spectator Safety required.
• Experience in crowd management and delivering customer service on matchdays preferred.
• Ability to manage queues, conflicts, and provide clear guidance to attendees.

Responsibilities

• Manage crowd flow from entry to exit, ensuring safety and preventing unauthorised entry.
• Monitor and control safety at gates, lifts, and staircases during events.
• Handle conflicts calmly and professionally while maintaining high service levels.
• Check matchday tickets and provide guidance to supporters and guests.

Skills

Crowd management

Spectator safety Level 2

Customer service

Conflict management

Ticket checking

Job description

Arsenal Football Club is seeking Casual Qualified Matchday Stewards to support safe and welcoming matchday operations at our London stadium. You will hold a Level 2 Spectator Safety certificate and participate in crowd management, safety checks, and excellent customer service for all supporters.

You will be involved in DBS checks and Right to Work verification, and must be prepared to work in varying weather conditions, including evenings, weekdays, and weekends on matchdays.