Casual Qualified Matchday Steward

Arsenal Football Club; Greater London; On-site; GBP 12,000 - 21,000; Part time

Job summary

Arsenal Football Club is seeking Casual Qualified Matchday Stewards with a Level 2 Certificate in Spectator Safety to support safety, security, and service at our matchdays. You will manage crowd flow, monitor exits and stairs, and assist attendees with queries to ensure a positive stadium experience.

DBS checks and Right to Work verification are required prior to commencement. Flexibility for evenings, weekends, and weather conditions is essential.

Qualifications

• Level 2 Certificate in Spectator Safety required.
• DBS check and Right to Work verification will be completed before starting.
• DBS type may be basic, standard, or enhanced depending on role responsibilities.

Responsibilities

• Crowd management and safety from entry to dispersal, ensuring safe guest flow.
• Monitor and control safety at exit gates, lifts and stairs during events.
• Handle conflicts calmly and professionally.
• Provide excellent customer service and clear guidance to supporters.
• Check matchday/event tickets to prevent unauthorised entry.

Skills

Teamwork

Communication

Proactive

Attention to detail

Flexibility

Customer service

Education

Level 2 Certificate in Spectator Safety

Job description

The Role

We are looking for Casual Qualified Matchday Stewards who hold their level 2 certificate in spectator safety to play a vital role in our matchday operations, fulfilling safety and security duties, providing best-in-class service to stadium attendees and enhancing the supporter and customer experience.

Please note, successful applications will be required to undergo a DBS and Right to Work Check.

Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day

• Crowd Management: you will deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorised entry into and from the stadium. Reporting any changes in crowd dynamics and being proactive in your approach to handle
• Safety and Security: you will manage, monitor, and control the safety of all matchday attendees including exit gates, lifts and staircases ensuring clear passage in the event of an emergency.
• Conflict Management: you'll ensure you are adept at handling conflict and managing queues in a calm and professional manner
• Customer Service: you will provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries and accurately provide guidance around the stadium
• Ticket Checking: you'll actively checking matchday and event tickets to ensure no unauthorised entry into the stadium

What we are looking for

• Experience: you will have your Level 2 certificate in Spectator Safety
• Teamwork: you are an effective communicator and team player, more than willing to collaborate and support the members of your team on matchdays to drive success and offer exceptional safety, security, and customer service
• Proactive: you will have strong attention to detail and ensure all safety and security standards are held throughout
• Excellent Communication: you will have the ability to clearly communicate with all supporters and guests, providing a positive experience for all attendees in a fast-paced event day environment
• Committed: you will be prepared to work in all weather conditions
• Flexibility: you will have availability to work evenings, weekdays, and weekends

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date

Tuesday 3rd November 2026