Event Day Crowd Safety Manager London Stadium

Kick It Out; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

London Stadium is seeking dedicated and experienced Crowd Safety Managers to join the event day safety team at Stratford, London. You will help deliver safe, engaging experiences for guests while working under the Safety Officer and Deputy Safety Officers.

Applicants should hold Level 3 Spectator Safety and, where required, an SIA Door Supervisor Licence. Strong communication skills and a customer-focused approach are essential to guide the team and ensure excellent service during events.

Qualifications

• Minimum Level 3 in Spectator Safety
• SIA Door Supervisor Licence where required for specific roles leading SIA steward teams
• Experience leading a team in a similar venue
• Strong communication skills and focus on customer service

Responsibilities

• Deliver safe and enjoyable events in accordance with Spectator Safety Policy and venue safety certificate
• Work with London Stadium Safety Officer and Deputy Officers to lead the crowd safety team
• Provide guidance and leadership to the Crowd Safety Team
• Enhance customer experience while ensuring safety during events

Skills

Team leadership

Communication skills

Customer service

Spectator Safety

Education

Level 3 Spectator Safety

Tools

SIA Door Supervisor Licence

Job description

• London Stadium, Queen Elizabeth Olympic Park, Marshgate Lane, Stratford, London, E20 2ST

London Stadium are looking for dedicated and experienced Crowd Safety Managers to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.

The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate. As a member of the team you will play a key part in enhancing the customer experience for our guests as well providing guidance and leadership to the team you will be overseeing.

You should have a minimum of Level 3 in Spectator Safety, as well as a SIA Door Supervisor Licence (where required) for specific roles leading SIA steward teams (if applicable), and have worked in at a similar level in a similar venue. You should have experience of leading a team, with strong communication skills, a friendly and approachable manner, and have focus on providing excellent customer service.

We would be interested in hearing from you if you have experience working in response teams or within hospitality-focused security environments with a focus on great customer service.