Matchday Fan Experience Lead

Chelsea Football Club; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Chelsea FC Women are seeking a Fan Experience Executive to support the planning, development and delivery of the club’s matchday fan experience at Stamford Bridge and Cherry Red Records Stadium. You will work within the brand experience team alongside commercial, operations and marketing colleagues to create an engaging experience for new and existing fans.

The role requires a Bachelor’s degree or equivalent experience, strong communication skills and a passion for sports.

Qualifications

• Bachelor’s degree in Marketing, Business, Sports Management, or related field or equivalent experience.
• Experience in marketing, events, or fan engagement.
• Strong analytical skills with data interpretation and insights.

Responsibilities

• Plan, develop and deliver Chelsea Women’s matchday fan experience at home games.
• Collaborate with CFCW Commercial, Operations and Marketing teams.
• Gather and analyse fan feedback to identify improvements.
• Support execution of fan experience plans and activations.
• Monitor progress, KPIs and report outcomes.
• Develop business cases for new fan experience initiatives.

Skills

Marketing

Events

Fan engagement

Analytical skills

Communication

Team collaboration

Education

Bachelor’s degree in Marketing/Business/Sports Management

Tools

Microsoft Office

CRM systems

AI platforms

Job description

Chelsea FC Women are seeking a Fan Experience Executive to support the planning, development and delivery of the club’s matchday fan experience at Stamford Bridge and Cherry Red Records Stadium. You will work within the brand experience team alongside commercial, operations and marketing colleagues to create an engaging experience for new and existing fans.

The role requires a Bachelor’s degree or equivalent experience, strong communication skills and a passion for sports.