Fan Experience Executive

Theriseofwomensfootball; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Chelsea FC Women is seeking a proactive professional to plan and deliver world-class matchday fan experiences at Stamford Bridge and Cherry Red Records Stadium. You will work within the brand experience team, partnering with Marketing, Commercial and Operations to elevate fan engagement across all domestic and European fixtures.

The role requires strong analytical, communication and collaborative skills, with a passion for sport and fans.

Qualifications

• Bachelor’s degree in marketing, business, sports management, or related field or equivalent experience.
• Experience in marketing, events, or fan engagement.
• Strong analytical skills to interpret data and provide insights.
• Excellent communication and interpersonal skills.
• Proven ability to work collaboratively and manage multiple projects.

Responsibilities

• Support planning and delivery of Chelsea Women’s matchday fan experience at Stamford Bridge and Cherry Red Records Stadium.
• Collaborate with brand experience, marketing, operations, and commercial teams.
• Help plan, develop and implement matchday engagement initiatives.
• Gather and analyze fan feedback and performance data to identify improvements.
• Develop project documentation including timelines and action plans.

Skills

Strong analytical skills

Excellent communication

Team collaboration

Marketing strategy

Fan engagement

Education

Bachelor’s degree in marketing, business, sports management, or related field or equivalent experience

Tools

MS Office Suite

CRM systems

AI platforms

Job description

Job Description

Closing date: 22nd September

ABOUT CHELSEA FC WOMEN:

Chelsea FC Women are the most successful team in the modern WSL era, and one of the most successful women’s teams globally. We are committed to setting new standards on and off the pitch. In the 2026/27 season, we will playing all 13 of our BWSL games at Stamford Bridge for the first time – while playing our domestic & European fixtures at Cherry Red Records stadium.

JOB FUNCTION:

The candidate will support the planning, development and delivery of Chelsea Women’s matchday fan experience at our home games across Stamford Bridge and Cherry Red Records Stadium. Embedded within the Club’s brand experience team day-to-day and working closely with the CFCW Commercial, Operations and Marketing teams, the candidate will help to create and execute an industry-leading matchday experience for new and existing fans.

MAIN RESPONSIBILITIES:

Fan Experience Planning

• Support the ongoing evaluation and enhancement of the Chelsea Women’s matchday fan experience across Stamford Bridge and Cherry Red Records Stadium.
• Assist in the planning, development, and implementation of matchday fan engagement initiatives.
• Contribute ideas and insights to help shape an engaging and consistent matchday experience for supporters.
• Gather and analyze fan feedback and performance data to identify opportunities for continuous improvement.

Support Strategy Execution

• Support the execution of fan experience plans and matchday experiences, ensuring initiatives are delivered effectively and align with agreed objectives and timelines.
• Assist in monitoring project progress, tracking key performance indicators, and reporting on outcomes.
• Help develop business cases and proposals for new fan experience initiatives and matchday enhancements.
• Work with internal stakeholders to coordinate the delivery of fan experience activations on matchdays.
• Support the development of project documentation, including timelines and action plans to ensure clear ownership and effective collaboration.
• Assist in identifying opportunities to increase supporter engagement and generate additional commercial value through the matchday experience.

REQUIREMENTS:

• Bachelor’s degree in marketing, business, sports management, or a related field or similar relevant experience.
• Demonstrable experience in a similar role within marketing, events, or fan engagement.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Passion for sports and enhancing fan experiences.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite, and familiarity with CRM systems, relevant AI platforms and other marketing tools

PERSONAL ATTRIBUTES:

• Enthusiastic and proactive with a can-do attitude.
• Creative thinker with a passion for innovation.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced and dynamic environment.
• Committed to personal and professional development.

Our commitment to equality, diversity, and Inclusion:

At Chelsea we recognize that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

Tagged as: England, Full Time, Leadership & Management, women's football