Hospitality Sales Executive

Chelsea Football Club; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Chelsea Football Club is seeking a motivated individual to generate hospitality leads and manage client accounts. The ideal candidate will have a strong sales background, particularly within commercial or sporting environments.

The role involves ensuring client satisfaction, reporting sales activities, and working closely with operations on matchdays. Candidates should embody the club's values of unity and excellence while contributing positively to a diverse and inclusive workplace.

Qualifications

• Proven track record in sales, ideally in commercial or sports industry.
• Experience managing high net worth clients.
• Strong understanding of sales techniques and strategies.

Responsibilities

• Generate new hospitality leads and manage existing accounts.
• Provide weekly sales reports and ensure customer satisfaction.
• Assist with matchday package sales and client fulfilment.

Skills

Sales experience

Client management

Communication skills

Organisational skills

Tools

CRM Dynamics

Job description

CONTRACT: 35 hrs per week including match days, across any five from seven days a week

Overview

Main Responsibilities

• Generate new seasonal hospitality leads and produce a strong business campaign
• Proactively generate new match-by-match leads and ensure all enquiries are responded to and followed up aligned with CFC expectations and policies
• Provide weekly pro-active sales reports
• Assisting with sales, administration and marketing of matchday packages
• Maintain the upkeep of the Dispatch Express system
• Lead Accounts of up to 1000 match-by-match accounts
• To work closely with operations on a matchday to make sure clients are happy with all aspects of hospitality
• Arranging and facilitating show rounds for matchday and seasonal sales
• Liaising with operations prior to and on matchday to ensure client fulfilment

Measures of Performance

• To ensure that all clients are always taken care of expertly and courteously
• Meet Annual & MBM sales targets both personal and team targets
• All administration completed accurately and efficiently
• All objectives set out in critical metrics are achieved
• Maximum results in Mystery Shopper

Person Specification

• Consistent track recorded in a sales environment ideally within a Commercial, Entertainment or Sport industry and/or with high net worth clients

Experience

• Strong understanding of the Administrator capabilities of CRM Dynamics
• Sound knowledge of sales techniques and selling strategies
• Product knowledge and understanding of company objectives
• Proven track record of account management in a customer facing environment
• Experience in a sales environment
• Knowledge of the football landscape
• Forward thinking

Skills and Behaviours

• Confident in client facing situations
• Excellent verbal and written communication skills
• Organised and efficient
• Dedication to the hours including matchdays and evenings
• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.