MarTech Transformation Lead - Customer Engagement (1-Year)

Save The Children

England

On-site

GBP 70,000 - 95,000

Full time

7 days ago

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Job summary

Save the Children UK is seeking a Marketing Technology Transformation Lead to steer the critical transition from Adobe Campaign Manager to Dotdigital and embed a new customer engagement capability across the charity. You will work with fundraising, marketing, data, technology and external partners to drive adoption and measurable improvements in supporter engagement and value.

You will lead governance, align teams, and oversee the transformation roadmap, delivering tangible outcomes while

Qualifications

Significant experience leading complex MarTech, CRM or customer engagement transformation programmes.
Strong understanding of marketing automation, CRM, customer data and journeys.
Experience leading cross-functional organisational and operational change.
Excellent stakeholder management, including senior leaders and external partners.

Responsibilities

Lead the Adobe Campaign Manager to Dotdigital transition and ensure capabilities are fully operational.
Own the transformation roadmap, priorities, dependencies and key decisions.
Align fundraising, marketing, data, technology and external partners to deliver outcomes.
Lead business readiness, adoption and change activities.
Establish governance, ownership and decision-making frameworks for customer engagement.