Marketing Technology Transformation Lead

Save the Children; City Of London; Hybrid; GBP 80,000 - 105,000; Full time

Benefits offered by this job

Generous Annual Leave

Family Leave

Special Leave

Volunteer Leave

Pension & Life Assurance

Employee Discounts

Health & Wellbeing Support

Job summary

Save the Children UK is seeking a Marketing Technology Transformation Lead to steer a major transition from Adobe Campaign Manager to Dotdigital and embed a new customer engagement capability across fundraising, marketing and data teams.

You will work with external partners and internal stakeholders to drive adoption, governance and measurable improvements in supporter engagement and value, while guiding senior leadership through complex change.

Qualifications

• Significant experience leading complex MarTech, CRM or customer engagement transformation programmes.
• Strong understanding of marketing automation, CRM, customer data and customer journeys.
• Experience leading cross-functional organisational and operational change.
• Excellent stakeholder management and influencing skills, including working with senior leaders and external partners.
• Pragmatic, delivery-focused approach with the ability to drive progress in complex environments.

Responsibilities

• Lead the completion of the Adobe Campaign Manager to Dotdigital transition and ensure replacement capabilities are fully operational.
• Own the transformation roadmap, priorities, dependencies and key decisions.
• Align teams across fundraising, marketing, data, technology and external partners to deliver programme outcomes.
• Lead business readiness, adoption and operational change activities.
• Establish clear governance, ownership and decision-making frameworks for the ongoing customer engagement capability.
• Ensure the programme delivers measurable improvements in supporter experience, engagement, retention, income and efficiency.

Skills

MarTech Transformation

CRM Transformation

Customer Engagement

Stakeholder Management

Cross-functional Leadership

Delivery Focus

Tools

Dotdigital

Salesforce

Adobe Campaign

Job description

Hybrid - Farringdon, London/Home-based

Save the Children UK has an exciting opportunity for an individual with extensive experience leading MarTech, CRM and customer engagement transformation programmes to join us as our Marketing Technology Transformation Lead. In this role, you'll lead a critical phase of our customer engagement transformation, ensuring our investment in new marketing technology delivers better supporter experiences, stronger engagement and long-term organisational value.

Note: This is a 1-year fixed term contract opportunity.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Marketing Technology Transformation Lead, you will lead the successful transition from Adobe Campaign Manager to Dotdigital and embed the new customer engagement capability across the organisation. Working across fundraising, marketing, data, technology and external partners, you'll drive adoption, establish sustainable ways of working and ensure the programme delivers measurable improvements in supporter engagement, retention and value.

Working alongside a Project Manager and specialist delivery teams, you will add value through providing direction, alignment, challenge and accountability, rather than personally managing every technical workstream.

In this role, you will:

• Lead the completion of the Adobe Campaign Manager to Dotdigital transition and ensure replacement capabilities are fully operational.
• Own the transformation roadmap, priorities, dependencies and key decisions.
• Align teams across fundraising, marketing, data, technology and external partners to deliver programme outcomes.
• Lead business readiness, adoption and operational change activities.
• Establish clear governance, ownership and decision-making frameworks for the ongoing customer engagement capability.
• Ensure the programme delivers measurable improvements in supporter experience, engagement, retention, income and efficiency.

About you

You may come from a large charity, membership organisation, financial services, retail or another sector with complex customer engagement operations. You're a collaborative, commercially minded transformation leader who excels at bringing people together, navigating complexity and turning technology investment into meaningful customer and business outcomes.

To be successful, it is important that you have:

• Significant experience leading complex MarTech, CRM or customer engagement transformation programmes.
• A strong understanding of marketing automation, CRM, customer data and customer journeys.
• Experience leading cross-functional organisational and operational change.
• Excellent stakeholder management and influencing skills, including working with senior leaders and external partners.
• A pragmatic, delivery-focused approach with the ability to drive progress in complex environments.Commitment to Save the Children's vision, mission and values.

We'd particularly love to hear from candidates who also demonstrate:

• Experience with Dotdigital, Salesforce, Adobe Campaign or similar platforms.
• Experience in a charity, fundraising, membership, subscription or customer-focused organisation.
• Experience using technology and data to improve customer engagement, retention or lifetime value.

What we offer you

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day.

Some of the benefits you can expect include:

• Generous Annual Leave - Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
• Family Leave - Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave - Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave - Up to 3 days paid leave per year to support volunteering and give back.
• Pension & Life Assurance - Helping you plan for the future with up to 7% employer pension contributions.
• Employee Discounts - Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support - Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2-4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense.

Flexible Working -

We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive.

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• A satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• Receipt of satisfactory references - As a committed member of the Misconduct Disclosure Scheme, as part of our onboarding process, Save the Children UK will undertake a minimum of 2 references, and any additional references required to collectively cover the last 5 years of your employment history.
• Proof of eligibility to work in the national location for this role

Closing date: 18th November 2026