Marketplace Integrations & Ops Lead

JD.com; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JD.com in London is seeking an Account Manager / technical operations lead for the ISV/integrator layer powering its marketplace. You will translate business requirements into buildable technical specs and drive API onboarding, UAT, go-live and post-launch support.

You will monitor platform integration health, identify automation opportunities, and collaborate with Engineering, R&D, CS and Account Management to ensure reliable, scalable integrations with ERP, OMS or CRM partners.

Qualifications

• 3–5 yrs in technical operations, platform/product operations, or systems integration (e-commerce / marketplace / SaaS preferred).
• Comfortable with APIs, data models, integration/onboarding workflows (UAT, go-live).
• Experience with ISV / service-provider / ERP / OMS / CRM integrations beneficial.
• Strong at translating business requirements into buildable technical specs.
• Excellent cross-functional communication.

Responsibilities

• Gather, structure and prioritize business requirements from sellers, ISVs/integrators and internal teams; translate them into clear, buildable PRDs / technical specs (API, data, flow) that engineering can execute against.
• Own the end-to-end technical integration of ISV/integrator solutions — API onboarding, mapping, UAT, go-live, and post-launch support.
• Monitor and operate the ISV/integrator integration layer — track integration health, downtime, data-flow errors, and drive fixes with the platform/engineering team.
• Define and validate functional + technical requirements for CRM / listing / tooling; run selection, pilot and scale-up decisions.
• Identify automation / self-service / API-leverage opportunities to reduce manual handling and scale ops.
• Set the technical onboarding and release standards (checklists, UAT gates, QA).
• Work closely with R&D, BS, Platform Engineering, Account Manager and CS to keep integration, ownership and quality aligned.
• Track integration health, adoption, go-live time, and surface technical risk early.

Skills

APIs

Data models

Integration onboarding workflows

Cross-functional communication

Tools

CRM tooling

ERP/OMS/CRM integrations

Job description

JD.com in London is seeking an Account Manager / technical operations lead for the ISV/integrator layer powering its marketplace. You will translate business requirements into buildable technical specs and drive API onboarding, UAT, go-live and post-launch support.

You will monitor platform integration health, identify automation opportunities, and collaborate with Engineering, R&D, CS and Account Management to ensure reliable, scalable integrations with ERP, OMS or CRM partners.