Marketplace / Ecosystem Partner Account Manager

JD.com; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JD.com in London is seeking a Marketplace / Ecosystem Partner Account Manager to own end-to-end relationships with third-party service and technology partners that enable JD's marketplace. You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams.

The role requires 3–5 years in e-commerce marketplace or account management, experience with ISV ecosystems, and a data-driven approach.

Qualifications

• 3–5 yrs in e-commerce marketplace or account management.
• Experience with ISV/integrator ecosystems or SaaS partner programs.
• Data-driven: translate metrics (GMV, activation, onboarding) into action.
• Excellent communication and stakeholder influence (internal + external).
• English professional working proficiency.

Responsibilities

• Own key ISV/integrator ecosystem partnerships and drive onboarding.
• Enable sellers through onboarding funnels to hit launch targets.
• Identify opportunities to grow seller/partner revenue and adoption.
• Coordinate cross-functionally with CS, Fulfillment, Product and R&D.
• Own first-line escalation for partner/seller issues and surface risks.
• Track onboarding, GMV, seller health metrics and reporting.

Skills

Marketplace management

ISV ecosystems

SaaS partnerships

Data-driven

Communication

English proficiency

Job description

Who We AreAt JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.Our Global ReachJD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.Learn more about who we are and what we do: https://corporate.jd.com/What We OfferJoining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.About The TeamYou’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Location: LondonAbout the RoleAs a Marketplace / Ecosystem Partner Account Manager, you own the end-to-end relationship with third-party service and technology partners (ISVs, integrators, solution providers) that enable JD's marketplace sellers. You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams. Your goal: turn these partners into a reliable engine that grows seller successKey ResponsibilitiesPartner & account management: Own the relationship for key ISV/integrator/ecosystem partners; drive commercial negotiation, onboarding, activation and long-term growth.Seller enablement: Support newly launched sellers through the onboarding funnel to hit launch targets.Commercial growth: Identify and pursue opportunities to grow seller/partner revenue and adoption.Cross-functional alignment: Interface with CS, Fulfillment, Seller Ops, Product and R&D — align on who does what for servicing.Escalation & trust: Own first-line escalation for partner/seller issues; ensure disputes route to the right track, not left unhandled.Reporting: Track onboarding, GMV, seller health metrics and surface risks early.Requirements3–5 yrs in e-commerce marketplace / seller management / account management (two-sided marketplace preferred).Experience with ISV/integrator ecosystems or SaaS partner programsProven ability to manage key accounts and grow seller/partner revenue.Data-driven: translate metrics (GMV, activation, onboarding) into action.Excellent communication + stakeholder influence (internal + external).English professional working proficiencyCross-functional, self-driven, comfortable in a fast-moving environment.At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.