Marketplace Growth & Ecosystem Partner Manager

JD.com; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

JD.com in London is seeking a Marketplace / Ecosystem Partner Account Manager to own end-to-end relationships with third-party service and technology partners that enable JD's marketplace. You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams.

The role requires 3–5 years in e-commerce marketplace or account management, experience with ISV ecosystems, and a data-driven approach.

Qualifications

• 3–5 yrs in e-commerce marketplace or account management.
• Experience with ISV/integrator ecosystems or SaaS partner programs.
• Data-driven: translate metrics (GMV, activation, onboarding) into action.
• Excellent communication and stakeholder influence (internal + external).
• English professional working proficiency.

Responsibilities

• Own key ISV/integrator ecosystem partnerships and drive onboarding.
• Enable sellers through onboarding funnels to hit launch targets.
• Identify opportunities to grow seller/partner revenue and adoption.
• Coordinate cross-functionally with CS, Fulfillment, Product and R&D.
• Own first-line escalation for partner/seller issues and surface risks.
• Track onboarding, GMV, seller health metrics and reporting.

Skills

Marketplace management

ISV ecosystems

SaaS partnerships

Data-driven

Communication

English proficiency

Job description

JD.com in London is seeking a Marketplace / Ecosystem Partner Account Manager to own end-to-end relationships with third-party service and technology partners that enable JD's marketplace. You drive partner onboarding, activation and revenue growth, and you are the single accountable point connecting sellers, partners and internal marketplace teams.

The role requires 3–5 years in e-commerce marketplace or account management, experience with ISV ecosystems, and a data-driven approach.