Marketplace Enforcement Operations Specialist – EU/UK

JD.COM; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

JD.com Europe’s International Compliance Department and Trust & Safety Operations are recruiting a role to investigate marketplace issues and enforce across sellers, products, listings and content in UK and EU markets.

You will conduct investigations, review evidence, apply enforcement policies, and handle notices and restricted product cases while maintaining detailed case records and contributing to policy development in a fast-paced international environment.

Qualifications

• Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field.
• Marketplace or e-commerce experience preferred.
• Experience reviewing evidence and applying policies, rules or SOPs.
• Strong judgment, analytical skills and attention to detail.
• Comfortable managing cases at volume and escalating exceptions appropriately.
• Experience with marketplace enforcement, product safety or IP is an advantage.
• Practical, organised and comfortable working in a fast-moving international environment.
• Strong written and spoken English; Mandarin or another European language would be an advantage.

Responsibilities

• Investigate seller, product, listing and content cases
• Review reports, account information and evidence and apply JD's enforcement policies
• Handle notice-and-action and prohibited or restricted product cases
• Make or implement listing and seller enforcement decisions within defined authority levels
• Review seller evidence, responses and corrective actions
• Support product safety and IP/infringement investigations
• Identify repeat violations, linked cases and patterns of marketplace abuse
• Maintain clear case records and evidence to support independent review where decisions are challenged
• Contribute case insights to the development of enforcement policies, SOPs and decision guidance
• Escalate complex or high‑risk cases appropriately
• Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively

Skills

Trust & Safety

Marketplace operations

Investigations

Seller risk

Fraud detection

Compliance operations

English proficiency

Mandarin

Job description

JD.com Europe’s International Compliance Department and Trust & Safety Operations are recruiting a role to investigate marketplace issues and enforce across sellers, products, listings and content in UK and EU markets.

You will conduct investigations, review evidence, apply enforcement policies, and handle notices and restricted product cases while maintaining detailed case records and contributing to policy development in a fast-paced international environment.