Marketplace Analytics & Growth Analyst

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Joybuy is JD.com’s dedicated retail platform for Europe, delivering data-driven insights to accelerate growth in the Marketplace (POP) business. You will partner with Business, Category, Supply Chain, Operations, Product and Finance to deliver performance analytics and strategic insights.

You will build forecasting models, create dashboards, and support annual planning and QBRs, while driving automation and KPI design to monitor merchant performance and customer experience.

Qualifications

• Bachelor's degree in Business, Economics, Statistics, Mathematics, Supply Chain, or a related field.
• 3–7 years of experience in Business Analytics, Commercial Analytics, Strategy, Marketplace Operations, Consulting, or eCommerce.
• Experience in eCommerce, Marketplace (POP), Retail, or Internet platforms is highly preferred.
• Strong analytical and problem-solving skills with the ability to translate data into business insights.
• Advanced SQL skills are required; experience with Python or R is a plus.
• Proficiency in Excel and BI tools such as Tableau, Power BI, Looker, or similar platforms.
• Strong stakeholder management and cross-functional communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Fluent in English; Mandarin is a plus.

Responsibilities

• Analyze Marketplace (POP) business performance and develop regular business reviews, dashboards, and management reports.
• Monitor key business metrics including GMV, Orders, Revenue, Merchant Performance, Conversion, Fulfillment, and Customer Experience.
• Identify business opportunities and operational issues through data analysis, providing actionable recommendations to improve performance.
• Partner with Category, Marketplace Operations, Supply Chain, Product, Finance, and Marketing teams to support business planning and strategic initiatives.
• Conduct merchant, assortment, pricing, promotion, and category analyses to support commercial decision-making.
• Build forecasting models and support annual planning, quarterly business reviews (QBR), and business target tracking.
• Design and maintain business KPIs, reporting frameworks, and performance monitoring mechanisms.
• Support business case development for new initiatives and evaluate post-launch performance.
• Drive automation and continuous improvement of reporting and analytical processes.
• Present insights and recommendations to business leaders and senior management.

Skills

SQL

Excel

Power BI

Tableau

Looker

Python/R

Stakeholder management

Cross-functional communication

English fluency

Mandarin

Education

Bachelor's degree in Business, Economics, Statistics, Mathematics, or related

Tools

Tableau

Power BI

Looker

Job description

Joybuy is JD.com’s dedicated retail platform for Europe, delivering data-driven insights to accelerate growth in the Marketplace (POP) business. You will partner with Business, Category, Supply Chain, Operations, Product and Finance to deliver performance analytics and strategic insights.

You will build forecasting models, create dashboards, and support annual planning and QBRs, while driving automation and KPI design to monitor merchant performance and customer experience.