Marketing Operations Manager

idpp; Milton Keynes; On-site; GBP 65,000 - 90,000; Full time

Job summary

idpp is seeking a Marketing Operations Manager to lead mobilisation and delivery of a high-profile customer engagement campaign in financial services. You will coordinate multiple functions, manage delivery plans and ensure readiness for a January 2027 launch with ongoing governance through to June 2027.

The role requires a proactive project manager with superb stakeholder management, governance, risk and compliance know-how, and experience delivering loyalty or payments programmes within

Qualifications

• At least 7 years' experience in project or programme management.
• Proven experience delivering large-scale customer marketing, loyalty or engagement programmes.
• Background in financial services, banking, cards, payments or another regulated environment.
• Strong experience managing cross-functional stakeholders within complex organisations.
• Demonstrable understanding of project governance, risk management and compliance processes.
• Experience managing multiple workstreams, competing priorities and demanding delivery timelines.

Responsibilities

• Lead end-to-end campaign planning, mobilisation and delivery.
• Develop and maintain project plans, milestones, timelines and delivery schedules.
• Establish governance frameworks, reporting processes and stakeholder communications.
• Identify and manage risks, issues, dependencies and delivery challenges.
• Ensure all workstreams are ready for the planned January 2027 launch.

Skills

End-to-end delivery

Stakeholder management

Project planning

Governance & reporting

Risk management

Agile

PRINCE2

Communication

Change management

Card payments

Loyalty programmes

Job description

Marketing Operations Manager- Loyalty rewards

Start Date: December 2026

Role Overview

We are seeking an experienced Marketing Operations Manager to lead the mobilisation and delivery of a high-profile customer engagement campaign within the financial services sector.

You will be responsible for coordinating multiple business functions, managing delivery plans and ensuring the campaign is ready for launch in January 2027. You will oversee delivery through to June 2027, ensuring all campaign activities, customer journeys and operational processes are implemented effectively.

This role requires a proactive, organised project manager with strong stakeholder management skills and experience delivering complex customer marketing, loyalty or payments programmes.

Key Responsibilities

• Lead end-to-end campaign planning, mobilisation and delivery.
• Develop and maintain project plans, milestones, timelines and delivery schedules.
• Establish governance frameworks, reporting processes and stakeholder communications.
• Identify and manage risks, issues, dependencies and delivery challenges.
• Ensure all workstreams are ready for the planned January 2027 launch.

Stakeholder Management

• Coordinate stakeholders across Marketing, Cards, Digital, Product, Operations, Customer Service, Compliance, Risk and Legal.
• Facilitate project meetings, working groups and steering committee updates.
• Act as the central point of coordination between internal teams and external partners.
• Ensure clear communication, accountability and alignment across all workstreams.
• Coordinate campaign activities, including cashback offers, promotional incentives, exclusive access opportunities, customer prize draws and experience fulfilment.
• Ensure customer journeys, operational processes and campaign mechanics are documented and tested.
• Support operational readiness and resolve implementation issues.
• Monitor ongoing campaign delivery and ensure activities remain aligned with agreed objectives.

Reporting & Governance

• Track delivery progress against milestones, KPIs and implementation objectives.
• Produce project status reports and executive-level updates.
• Escalate risks, issues and recommendations to relevant stakeholders.
• Maintain effective project governance and ensure compliance requirements are addressed throughout delivery.

Required Experience

• At least 7 years' experience in project or programme management.
• Proven experience delivering large-scale customer marketing, loyalty or engagement programmes.
• Background in financial services, banking, cards, payments or another regulated environment.
• Strong experience managing cross-functional stakeholders within complex organisations.
• Demonstrable understanding of project governance, risk management and compliance processes.
• Experience managing multiple workstreams, competing priorities and demanding delivery timelines.

Key Skills

• End-to-end project and programme delivery.
• Stakeholder engagement and cross-functional coordination.
• Project planning, governance and reporting.
• Risk, issue and dependency management.
• Campaign mobilisation and operational readiness.
• Change management and problem-solving.
• Excellent communication and organisational skills.
• Ability to work proactively and deliver against tight deadlines.
• PRINCE2 Practitioner, PMP, Agile or equivalent project management certification.
• Experience delivering card payments, rewards, cashback or loyalty programmes.
• Experience working on sponsorship, partnership or major customer engagement campaigns.
• Familiarity with customer-facing campaign implementation within regulated financial services environments.