Marketing & Growth: Marketing Operations Manager

Creideas; Greater London; On-site; GBP 70,000 - 95,000; Full time

Job summary

Creideas is recruiting a Marketing Operations Manager in London for a 12‑month, onsite contract. You will lead the Marketing Operations team, optimise processes, and partner with Markets, Strategy, and Finance to deliver at pace in a hyper-collaborative environment.

You will drive automation initiatives, supplier/vendor management, and governance reporting while shaping the target operating model for Marketing & Growth across two brands.

Qualifications

• BA/BS degree in Business or Marketing is preferred.
• Analytical mindset with high attention to detail and delivery of executive-ready outputs.
• Self-starting attitude with strong organisational and time management skills.
• Team player with collaborative approach and stakeholder management.
• Minimum 10 years' experience.
• Experience in Financial Services and/or regulated market appreciated.

Responsibilities

• Lead a high-performing marketing team to optimise Operations and refine the target operating model.
• Support planning activities across Marketing & Growth with Markets and Strategy partners to track delivery.
• Collaborate with stakeholders to develop new processes and simplify via automation and AI.
• Assist Procurement with onboarding of vendors and management including renewals and performance reviews.
• Drive end-to-end projects, capability implementation and automation delivery.
• Oversee Marketing & Growth budgets across two brands with Finance to monitor spend.
• Work with Controls, Regulatory and Legal to respond to governance reporting.

Skills

Analytical mindset

Attention to detail

Self-starter

Time management

Stakeholder management

Team player

Education

BA/BS degree in Business or Marketing

Job description

Marketing & Growth: Marketing Operations Manager

12 month contract | onsite | London

Client Description

My client know that people want great value combined with an excellent experience, from a bank they can trust. So, they launched a new digital bank - to revolutionise mobile banking by creating seamless digital journeys that our customers love. We are seeking a talented and enthusiastic individual to lead the marketing operations team across a variety of activities. We are a growing business, and you will be working in an agile environment within the marketing operations team, working alongside teams such as marketing, DCE, controls, finance and sourcing, with plenty of opportunities to build your skills and make an impact.

You will be responsible for day-to-day management of the marketing and growth team across planning, processes, vendor management, budget management and other operational activities.

Culture is important to us, and we are looking for people who are naturally curious, honest and passionate, who want to expand their skills in an exciting new venture. This position provides a unique opportunity to operate in a dynamic environment within the firm. We work in a hyper-collaborative way and value the following behaviours:

• Put customers first.


• Value common sense and simplicity over complexity.


• Make decisions quickly and move nimbly.


• Celebrate diverse ideas.


• Succeed and fail together as a team.

Key Responsibilities

• Lead a high-performing team of passionate marketers to optimise Marketing Operations and refine the existing target operating model by:


• Supporting with planning activities across the Marketing & Growth team in partnership with Markets and Strategy teams to track and enable delivery at pace.


• Working closely with stakeholders across the team to develop and implement new processes and identify improvements to existing processes with a focus on simplification through automation and AI.


• Supporting Procurement teams with the assessment and onboarding of new vendors and agencies and management of existing vendors including agreement renewals, relationship management, performance review and resource planning.


• Driving and owning end-to-end projects within the Marketing Operations team including capability implementation and automation delivery.


• Managing the Marketing & Growth budgets across two brands, working with Markets needs to ascertain demand and Finance teams to track and monitor spend.


• Working alongside Controls, Regulatory and Legal partners to respond to internal and external governance reporting requirements.

Key Skills and Experience

• BA/BS degree, ideally in Business-related or Marketing degree


• Analytical mindset with high attention to detail and experience in delivery of executive-ready outputs


• Self-starting attitude with excellent attention to detail and organisational and time management skills


• Team player who works collaboratively and has strong team and stakeholder management skills


• Minimum 10 years' experience


• Experience in Financial Services and/or regulated market appreciated