Marketing Customer Communications Specialist (12 month FTC)

Ayvens; Bristol; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a Marketing Customer Communications Specialist to enhance customer engagement and drive improvements in communications. This dynamic role involves managing customer communications, collaborating with various teams, and ensuring compliance with regulations. The ideal candidate will thrive in a fast-paced environment, possess strong copywriting skills, and have a passion for customer communication. Join a forward-thinking company that values innovation and collaboration, and make a meaningful impact in the world of customer communications.

Qualifications

• Strong written communication and copywriting skills are essential.
• Experience in a communications or marketing role is preferred.

Responsibilities

• Manage customer communications across all channels, ensuring alignment with brand voice.
• Oversee the execution of customer communications and maintain the communications library.

Skills

Written Communication

Copywriting

Project Management

Stakeholder Engagement

Organizational Skills

Education

A-level English or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Adobe Software

Job description

Role

We are seeking a Marketing Customer Communications Specialist (12 month FTC) to join our dynamic team. The role offers a salary of £25,000 - £32,000 (depending on experience) in a 12-month fixed-term contract. In this role, you will:

1. Manage the execution of customer communications across all channels (driver, client, and partner) while ensuring alignment with Ayvens' tone of voice.
2. Maintain and enhance our communications library to support our customer service strategy and business objectives through regular review and improvement.
3. Develop a deeper understanding of our customers by improving communications at all journey touchpoints in compliance with FCA regulations.

Key Accountabilities

As a Marketing Customer Communications Specialist, you will:

1. Write and amend transactional message content for customers, collaborating closely with process owners and subject matter experts.
2. Oversee the end-to-end process of executing customer communications, ensuring full sign-off and distribution in partnership with customer data colleagues.
3. Maintain the communications library for all communications and templates, regularly reviewing them with business owners in line with company policy.
4. Drive improvements in communications by transitioning to digital formats, including email communications and website updates, in collaboration with the digital marketing team.
5. Support the business with ad hoc requests for external communications and amendments.
6. Serve as the point of contact for tone of voice and brand guidelines across the business.

Competencies

To succeed in this role, you should possess:

• Strong written communication skills and copywriting expertise.
• Excellent organisational skills and project management capabilities.
• Strong interpersonal skills with the ability to engage stakeholders at all levels.
• The ability to thrive in a fast-paced, dynamic environment, managing multiple projects simultaneously while meeting tight deadlines.

Skills And Experience Required/Desirable

• Working knowledge of core Microsoft applications (Word, Excel, MS Teams).
• Familiarity with Adobe software.
• Previous experience in the leasing business (preferably with ALD or LeasePlan) is desirable.
• Knowledge of regulated financial services is a plus.
• Experience in a communications or marketing role is preferred.
• A-level English or equivalent education is desirable.

Ayvens Values

At Ayvens, we value:

• Collaboration: Focusing energy and talent on collective success.
• Curiosity: Proposing new ideas and contributing to the change process.
• Authenticity: Acting ethically and with courage.
• Commitment: Engaging and demonstrating consideration for others.

Why Join Us?

At Ayvens, we believe in fostering a culture of innovation and collaboration. If you are passionate about customer communications and want to make a meaningful impact, we would love to hear from you!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services, and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. We are leading the way to net zero and digital transformation in the industry, positioning us to meet evolving mobility needs and provide innovative solutions.

Our success is driven by our commitment to customer satisfaction. We deliver innovative, technology-enabled services that help our customers focus on their business. Sustainability is central to our strategy, guided by principles of authenticity, curiosity, commitment, and collaboration. We strive to be a diverse organization where everyone can thrive and be themselves.

Join us as we continue to promote sustainable mobility and support our customers' success. Follow our page for updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.