Marketing & Communications Officer

Recovery Focus; York and North Yorkshire; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Birthday leave and extra days option

Employee Assistance Programme

Cycle to Work scheme

Job summary

Waythrough is a national charity dedicated to mental health and social support, with 260 services across England and around 3,500 staff and volunteers. As Marketing and Communications Officer for North Yorkshire Horizons, you will promote our services, tell lived-experience stories and support media engagement.

You'll work remotely with local supervision, design campaigns and materials, and help raise the profile of our community services through events and partnerships.

Qualifications

• Proficiency in Microsoft Office, copywriting and creative writing skills.
• Strong administrative prowess with attention to detail.
• Ability to bring ideas to life through engaging written and visual presentations.
• A team player who can build strong connections with internal and external staff and partners.
• Hands-on comms experience or a qualification in Media/Communications (NVQ level 4).

Responsibilities

• Craft compelling stories and secure coverage in local newspapers, spreading the word about our valuable services.
• Design eye-catching marketing materials that showcase the life-changing support we provide to the community.
• Collaborate with communications partners to amplify reach and impact.
• Engage with the community at events and build meaningful connections.
• Harness storytelling through campaigns and videos to share inspiring experiences.
• Build strong connections with internal and external staff and partners.

Skills

Copywriting

Creative writing

Administrative skills

Presentation skills

Stakeholder engagement

Education

NVQ 4 in Media/Communications

Tools

Microsoft Office

Job description

Marketing and Communications Officer

Location: North Yorkshire Horizons, with travel to other Hubs across the region four days per week and one day working from home. Working Hours: 37 Hours Contract Type: Permanent Salary: £29,880 - £38,180 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Are you a passionate communicator with a flair for promoting community services and platforming the voices of lived experience? Do you want to be part of a national charity's communications team and make a real impact on people's lives? Join us as a Marketing and Communications Officer in our North Yorkshire Horizons service, where you will play a vital role in promoting our community and drug and alcohol support and advocating for the people who use our services. This role is managed remotely by the communications team but is supervised locally by a senior member of the operational team. Be a member of a vibrant marketing and communications community of practice, which shares learning and innovation and explores new ideas.

What you'll do

• Craft compelling stories and secure coverage in local newspapers, spreading the word about our valuable services.
• Design eye-catching marketing materials that showcase the life-changing support we provide to the community.
• Collaborate with communications partners in the organisations we work with, amplifying our reach and impact.
• Spread the word, engaging with the community first‑hand by attending events and building meaningful connections.
• Harness the power of storytelling through campaigns and videos to share inspiring experiences that touch hearts and minds.
• Build strong connections with a range of internal and external staff and partners.

Why join us?

As a dynamic and purpose-driven organisation, we recognise that our people are at the heart of everything we do. Our charity is committed to creating meaningful impact in the lives of those we serve. As a values-driven organisation, we understand that our people are central to achieving our mission. You will be an essential member of a nationwide charity's communications team, backed by Waythrough’s marketing and communications experts. As part of our peer community of local communications leads you will: exchange ideas, provide feedback and share best practices, nurturing growth, and collective success.

About you

• Proficiency in Microsoft Office programs, coupled with exceptional copywriting and creative writing skills.
• Strong administrative prowess, coupled with attention to detail in all aspects of your work.
• The ability to bring ideas to life through engaging written and visual presentations.
• A team player who can build strong connections with a range of internal and external staff and partners.
• Hands on comms experience or a qualification in Media/Communications (equivalent to NVQ level 4).

Join us and embark on a rewarding journey as a Marketing and Communications Officer.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-10-15

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.