Marketing & Communications Officer

Waythrough; York and North Yorkshire; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave, rising to 32

Pension scheme 4.5% employer

Life assurance (3× annual salary)

Enhanced sick pay

Birthday leave and extra days

Professional qualification reimburse

24/7 online GP access

Employee Assistance Programme

Cycle to Work scheme

Blue Light/Card discounts

Job summary

Waythrough is recruiting a Marketing and Communications Officer for the North Yorkshire Horizons service, combining remote and on-site activity across the region. You will craft stories, design materials, and work with partners to raise awareness of our mental health and community support services.

You’ll join a values-driven charity, with local supervision and national scope, contributing to campaigns, events, and communications plans that engage communities and enhance our impact.

Qualifications

• Proficiency in Microsoft Office programs, with strong copywriting and creative writing skills.
• Excellent administrative skills and meticulous attention to detail.
• Ability to turn ideas into engaging written and visual presentations.
• Team player with ability to build connections with staff and partners.
• Hands-on communications experience or NVQ level 4 in Media/Communications.

Responsibilities

• Craft compelling stories and secure local press coverage for our services.
• Design marketing materials that showcase the impact of our support.
• Collaborate with communications partners to extend reach and impact.
• Engage with the community at events and build meaningful connections.
• Develop campaigns and videos to share inspiring experiences.

Education

NVQ level 4 in Media/Communications

Tools

Microsoft Office

Job description

Location: North Yorkshire Horizons, with travel to other Hubs across the region four days per week and one day working from home.

Working Hours: 37 Hours

Contract Type: Permanent

Please note: the salary shown reflects the full earning potential of the role, with a likely starting salary of £29,880

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Are you a passionate communicator with a flair for promoting community services and platforming the voices of lived experience? Do you want to be part of a national charity's communications team and make a real impact on people's lives?

Join us as a Marketing and Communications Officer in our North Yorkshire Horizons service, where you will play a vital role in promoting our community and drug and alcohol support and advocating for the people who use our services. This role is managed remotely by the communications team but is supervised locally by a senior member of the operational team.

Be a member of a vibrant marketing and communications community of practice, which shares learning and innovation and explores new ideas.

What you'll do

As an Marketing and Communications Officer, you will have the exciting opportunity to:

• Craft compelling stories and secure coverage in local newspapers, spreading the word about our valuable services.
• Design eye-catching marketing materials that showcase the life-changing support we provide to the community.
• Collaborate with communications partners in the organisations we work with, amplifying our reach and impact.
• Spread the word, engaging with the community first-hand by attending events and building meaningful connections.
• Harness the power of storytelling through campaigns and videos to share inspiring experiences that touch hearts and minds.
• Build strong connections with a range of internal and external staff and partners

As a dynamic and purpose-driven organisation, we recognise that our people are at the heart of everything we do.

Our charity is committed to creating meaningful impact in the lives of those we serve. As a values-driven organisation, we understand that our people are central to achieving our mission.

You will be an essential member of a nationwide charity's communications team, backed by Waythrough’s marketing and communications experts. As part of our peer community of local communications leads you will: exchange ideas, provide feedback and share best practices, nurturing growth, and collective success.

About you

To seize this opportunity, you should possess:

• Proficiency in Microsoft Office programs, coupled with exceptional copywriting and creative writing skills.
• Strong administrative prowess, coupled with attention to detail in all aspects of your work.
• The ability to bring ideas to life through engaging written and visual presentations.
• A team player who can build strong connections with a range of internal and external staff and partners.
• Hands on comms experience or a qualification in Media/Communications (equivalent to NVQ level 4).

Join us and embark on a rewarding journey as a Marketing and Communications Officer.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.