Marketing and Communications Manager

TN United Kingdom; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services company is seeking a Marketing and Communications Manager in Birmingham. This hybrid role involves developing customer communications and managing multi-channel campaigns. The ideal candidate will possess strong communication skills and project management experience, ensuring effective delivery of marketing strategies.

Benefits

Private Healthcare

Enhanced Maternity and Adoption Pay

Contributory Pension Scheme

Qualifications

• Experience in developing customer communications in financial services.
• Ability to analyze complex information for timely communications.

Responsibilities

• Lead the creation of high-quality communications.
• Manage marketing budget for efficiency and ROI.
• Ensure timely delivery of campaign activities.

Skills

Communication

Stakeholder Relationship

Project Management

Job description

Marketing and Communications Manager, Birmingham

Client: HSBC Global Services Limited

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 92dfcd9abb9e

Job Views: 2

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services including current accounts, credit cards, personal loans, mortgages, savings, investments, insurance, and wealth management.

The UK Marketing function is focused on supporting the strategic and revenue growth priorities of the Bank by delivering fair outcomes for customers. It emphasizes understanding customers and developing brand marketing strategies, campaigns, and activities that support and strengthen the HSBC brand, drive revenue, and increase customer value and satisfaction to meet targets at the market level.

As an HSBC employee in the UK, you will have access to professional development opportunities and a competitive benefits package, including private healthcare, enhanced maternity and adoption pay, and a contributory pension scheme.

We are excited to announce an opening for a Marketing Communications Manager. You will develop customer communications as part of the Customer Communications Centre of Excellence, working with business stakeholders to understand strategic objectives and collaborating with CRM & Analytics to define communication strategies and plans.

Responsibilities include:

1. Leading the creation of high-quality, relevant, clear, and consistent communications from briefing to delivery.
2. Managing the marketing budget for maximum efficiency and ROI.
3. Ensuring campaign activities are delivered on time, within governance, and risk controls, obtaining necessary approvals.
4. Developing compelling agency briefs with clear objectives and targets.
5. Providing constructive challenge and innovative solutions for complex issues.
6. Curating performance reports to generate actionable insights.

Minimum requirements:

1. Experience in developing and delivering customer communications within financial services or large corporate organizations.
2. Ability to analyze complex information and craft relevant, timely customer communications.
3. Experience managing multi-channel, multi-step campaigns.
4. Excellent communication skills, adaptable to different audiences and messages.
5. Strong stakeholder relationship and influence skills.
6. Commercial awareness and understanding of product profitability.
7. Project and people management skills, with a track record of delivering on time and within budget.

This is a hybrid role based in Birmingham, Sheffield, Leeds, or Chester, requiring three days onsite per week.

Additional information:

We value diversity and inclusivity, committed to creating accessible workplaces for everyone, including those with disabilities or neurodivergence. If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk.