Market Data Analyst

ICE Clear Europe Limited; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

ICE Clear Europe Limited is seeking a Market Data and Repository Analyst to join a team handling client support, operations oversight, and market data compliance. The role focuses on ensuring smooth service delivery and adherence to market data policies for a range of clients in a regulatory context.

The position requires strong communication, multi-tasking, and collaboration with internal teams such as product, dev, and compliance to optimise processes and client experience.

Qualifications

• Strong communication and client-first mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience with CRM and ticketing tools.
• Analytical thinking to identify and resolve issues.
• Familiarity with market data licensing compliance.
• Excellent organizational skills and attention to detail.
• Self-motivated and proactive approach.

Responsibilities

• Serve as the first point of contact for client inquiries and ensure timely resolution.
• Oversee onboarding, entitlement, ongoing support, and termination of client access to services.
• Maintain strong client relationships through regular communication and feedback loops.
• Monitor daily operational workflows to ensure smooth service delivery.
• Collaborate with product, development, and compliance teams to improve processes and client experience.
• Assist in audits of ICE customers and advise on controls and compliance requirements.

Skills

Client communication

Multitasking

Analytical thinking

Problem solving

Attention to detail

Proactive mindset

Agile familiarity

Cross-functional work

Tools

CRM systems

Ticketing tools

Operational dashboards

Job description

Job Description

As a Market Data and Repository Analyst, you will join a team that combines client support, operational oversight, and market data and regulatory compliance responsibilities. The successful candidate will work closely with clients and internal teams to ensure smooth service delivery, business and client compliance with regulations, and client compliance with market data policies.

Responsibilities

• Client Support
  • Work with a wide range of global clients as the first point of contact for client inquiries, ensuring timely and professional resolution.
  • Facilitate the onboarding, entitlement, ongoing support and/or termination processes for clients using our services/products.
  • Maintain strong relationships with clients through regular communication and feedback loops.
• Operations Support
  • Monitor and manage daily operational workflows to ensure smooth service delivery.
  • Assist in resolving operational issues, escalating where necessary.
  • Collaborate with internal teams (e.g., product, dev, compliance) to improve processes and client experience.
• Market Data Compliance & Audit
  • Assist in audit reviews of ICE customers, including analysis of technical data flows and entitlement controls.
  • Consult with clients (hedge funds, investment banks, proprietary traders, redistributors) on audit controls and compliance requirements.
  • Support the audit process from notification and analysis through to resolution of any issues.

Knowledge and Experience

• Strong communication and interpersonal skills with a client-first mindset.
• Proven ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience with CRM systems, ticketing tools, and operational dashboards.
• Analytical thinking and problem-solving skills to identify and resolve issues efficiently.
• Familiarity with compliance and governance issues related to market data licensing.
• Strong organizational skills and attention to detail.
• High work ethic, self-motivated, and proactive approach.
• Knowledge of software development, life cycle and experience with Agile methodologies.
• Ability to work with technical teams (QA and development) as well as sales and end users.