Maritime Service Delivery Leader - Contracts & Support

GE Vernova; Rugby; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working options

Pension plan

Private health insurance

Life assurance

26 days vacation + bank holidays

Job summary

GE Vernova's Power Conversion Marine Commercial Service team seeks a Service Delivery Manager to act as the single point of contact for after-sales activity to a defined set of Marine customers, coordinating spares, remote support and field service engineering for integrated GE systems powering offshore vessels.

You will manage long-term service agreements, report on costs, liaise with global teams, and lead projects from small orders to multi-million-dollar engagements, with hybrid working and

Qualifications

• Extensive experience in the customer service industry.
• Must be the customer's advocate.
• Excellent communication at all levels.

Responsibilities

• Building new and enhancing existing customer relationships.
• Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
• Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.
• Being accountable for the cost control and financial reporting for service orders received.
• Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.

Skills

Customer service experience

Customer advocate

Communication skills

Multi-tasking

Invoicing/revenue recognition

Contract negotiation

BPSS clearance

Job description

GE Vernova's Power Conversion Marine Commercial Service team seeks a Service Delivery Manager to act as the single point of contact for after-sales activity to a defined set of Marine customers, coordinating spares, remote support and field service engineering for integrated GE systems powering offshore vessels.

You will manage long-term service agreements, report on costs, liaise with global teams, and lead projects from small orders to multi-million-dollar engagements, with hybrid working and