Lead Marine Service Delivery Manager

GE Vernova; Rugby; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working options

Pension plan

Private health insurance

Life assurance

26 days vacation + bank holidays

Job summary

GE Vernova's Power Conversion Marine Commercial Service team seeks a Service Delivery Manager to act as the single point of contact for after-sales activity to a defined set of Marine customers, coordinating spares, remote support and field service engineering for integrated GE systems powering offshore vessels.

You will manage long-term service agreements, report on costs, liaise with global teams, and lead projects from small orders to multi-million-dollar engagements, with hybrid working and

Qualifications

• Extensive experience in the customer service industry.
• Must be the customer's advocate.
• Excellent communication at all levels.

Responsibilities

• Building new and enhancing existing customer relationships.
• Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
• Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.
• Being accountable for the cost control and financial reporting for service orders received.
• Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.

Skills

Customer service experience

Customer advocate

Communication skills

Multi-tasking

Invoicing/revenue recognition

Contract negotiation

BPSS clearance

Job description

Job Description Summary

GE's Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers' power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

As a key member of the Marine Commercial Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Commercial Service team ensures the diverse range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle.

The Service Delivery Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and managing long term service contracts. You will co-ordinate delivery of spares, remote support and field service engineering for a portfolio of integrated systems equipment developed by GE that powers and controls a fleet of offshore vessels, operating in a range of industries from renewable energy to exploration.

You will have the opportunity to interact with various internal teams as well as suppliers and customers operating globally and work on projects from small service orders to multi-million-dollar projects.

In this role you will focus on:

• Building new and enhancing existing customer relationships.
• Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
• Handling all day-to-day reporting, resourcing, and planning activities from service contracts and ad-hoc service requests.
• Being accountable for the cost control and financial reporting for service orders received.
• Liaising with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.

We are looking for a committed and professional individual with:

• Extensive experience in the customer service industry.
• Must be the customer's advocate.
• Excellent communication at all levels (may be presenting/liaising with senior level customers / GE senior management team).
• Multi-tasking and time management skills.
• Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
• Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process).
• Experience of negotiating contracts and claims.
• Permanent Right to Work in the UK and ability to obtain BPSS security clearance

What will make you stand out:

• Engineering background or technical knowledge would be an advantage.
• Prior offshore service account management experience.
• Navigating through difficulties and sudden, unexpected inquiries while being able to set priorities and maintain timeliness.
• Ability to maintain business requirements whilst maintaining customer satisfaction.

You can expect from us:

• Challenging and exciting projects.
• A work environment where we understand that not everyone has the same expectations about their jobs, careers and work-life balance and we are happy to discuss flexibility requirements such as hybrid working.
• Attractive compensation.
• Flexible benefits so you can build a package that fits your personal needs. Some core benefits are: Employer pension contribution (not subject to individual contribution), Income protection, Private Health Insurance and Life Assurance.
• 26 days vacation + bank holidays.

Why Join GE Vernova – Power Conversion?

Be part of a company that's solving global challenges through advanced technology and world-class execution. At GE Vernova, you won't just plan projects - you'll shape progress.

GE Vernova | The Energy to Change the World

GE Power Conversion & Storage: Offshore Marine Industries

GE Power Conversion & Storage: Services

Additional Information

Relocation Assistance Provided: No