Maritime Security & Operations Officer

Pole Star Global; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid/Flexible working

Private healthcare

Dental and Optical

Gym and wellness programs

Childcare support

Life insurance (3x salary)

Pension up to 5% matching

Refer-a-friend recruitment bonus

25 days annual leave

Wellness days

Job summary

Pole Star Global is seeking an Operations Officer in the United Kingdom to monitor real-time maritime activity, assess risks, and provide timely guidance to captains and clients. The role involves shift-based work, including weekends, with on-call duties to ensure continuous operational coverage.

The right candidate will bring maritime awareness or crisis management experience, strong communication, and a service-focused mindset to support urgent situations and maintain high safety standards.

Qualifications

• Experience in shift-based operations, control room or incident response environments.
• Ability to assess risk and make sound decisions under pressure with strong attention to detail.
• Calm, confident communicator able to engage with clients during time-critical situations.

Responsibilities

• Monitor vessels, routes and maritime activity in real time to identify risks.
• Act as a primary contact for captains and clients, providing timely operational guidance.
• Deliver Masters Briefs for vessels transiting high-risk areas and issue real-time alerts.
• Manage operational incidents, alarms and system notifications and escalate risks.
• Communicate clearly by phone and email during time-critical situations.
• Track vessel compliance and logging, escalating issues as required.
• Prepare route risk reports and maintain accurate records and documentation.
• Provide first-line troubleshooting and support for monitoring systems.
• Support onboarding and training of new Operations Officers.
• Contribute to ongoing operational coverage through shift work and on-call duties.

Skills

Shift-based operations experience

Situational awareness

Calm, clear communication

Attention to detail

Multitasking and prioritisation

MS Office proficiency

Process compliance

Team player

Willingness to work shifts/on-call

Tools

Microsoft Office Suite

Job description

Pole Star Global is seeking an Operations Officer in the United Kingdom to monitor real-time maritime activity, assess risks, and provide timely guidance to captains and clients. The role involves shift-based work, including weekends, with on-call duties to ensure continuous operational coverage.

The right candidate will bring maritime awareness or crisis management experience, strong communication, and a service-focused mindset to support urgent situations and maintain high safety standards.