Operations Officer - Maritime Intelligence & Crisis Support

Pole Star Global; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid/Flexible working

Private healthcare

Dental and Optical

Gym and wellness programs

Childcare support

Life insurance (3x salary)

Pension up to 5% matching

Refer-a-friend recruitment bonus

25 days annual leave

Wellness days

Job summary

Pole Star Global is seeking an Operations Officer in the United Kingdom to monitor real-time maritime activity, assess risks, and provide timely guidance to captains and clients. The role involves shift-based work, including weekends, with on-call duties to ensure continuous operational coverage.

The right candidate will bring maritime awareness or crisis management experience, strong communication, and a service-focused mindset to support urgent situations and maintain high safety standards.

Qualifications

• Experience in shift-based operations, control room or incident response environments.
• Ability to assess risk and make sound decisions under pressure with strong attention to detail.
• Calm, confident communicator able to engage with clients during time-critical situations.

Responsibilities

• Monitor vessels, routes and maritime activity in real time to identify risks.
• Act as a primary contact for captains and clients, providing timely operational guidance.
• Deliver Masters Briefs for vessels transiting high-risk areas and issue real-time alerts.
• Manage operational incidents, alarms and system notifications and escalate risks.
• Communicate clearly by phone and email during time-critical situations.
• Track vessel compliance and logging, escalating issues as required.
• Prepare route risk reports and maintain accurate records and documentation.
• Provide first-line troubleshooting and support for monitoring systems.
• Support onboarding and training of new Operations Officers.
• Contribute to ongoing operational coverage through shift work and on-call duties.

Skills

Shift-based operations experience

Situational awareness

Calm, clear communication

Attention to detail

Multitasking and prioritisation

MS Office proficiency

Process compliance

Team player

Willingness to work shifts/on-call

Tools

Microsoft Office Suite

Job description

About Pole Star:

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. Teams are made up of over 19 nationalities, speaking 25 different languages.

About Pole Star:

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

The Opportunity:

As an Operations Officer you’ll work from modern and open plan offices. The primary function of this role is to assist maritime assets minimising security risks on the open waters. You will be a primary point of contact in ensuring safety of seafarers. This is a full-time role involving shift-based work, including weekends, to ensure operational coverage. Working hours will average 38.5hours per week. Due to the nature of the business, an on-call rota is may be required as part of this role.

If you take the initiative, are highly motivated, a strong communicator, results-oriented, and enjoy working in a fast-paced team environment, we would like to meet you.

Someone who has some maritime experience or has come from a services background with exposure to crisis response, management or avoidance would be uniquely suited to this role.

Responsibilities:

• Monitor vessels, routes, and maritime activity in real time to identify, assess, and respond to security or safety risks
• Act as a primary point of contact for captains and clients, providing timely operational guidance and crisis support should it be required
• Deliver Master’s Briefs vessels transiting high-risk or voluntary reporting areas
• Issue real-time maritime security alerts and incident updates
• Manage and respond to operational incidents, alarms, and system notifications, including tracking device or power disconnection alerts
• Communicate effectively via phone and email during time-critical situations, ensuring clear, calm, and accurate information exchange
• Track vessel compliance and reporting, logging issues and escalating risks as required
• Prepare detailed route risk reports and maintain accurate operational records and documentation
• Provide first-line troubleshooting and support for monitoring and tracking systems
• Support onboarding and training of new Operations Officers
• Contribute to continuous operational coverage through shift work and participation in the on-call rota

Required Skills:

• Experience working in a shift-based operations, control room, or incident/crisis response environment
• Strong situational awareness and ability to assess risk and make sound decisions under pressure
• Calm, confident communicator able to engage effectively with clients and stakeholders during time-critical or high-stress situations
• Excellent attention to detail and accuracy in logging, reporting, and data management
• Strong multitasking and prioritisation skills across competing operational demands
• Proficiency with Microsoft Office and operational IT systems
• Ability to follow structured processes while responding flexibly to changing circumstances
• Collaborative team player with a proactive, service-focused mindset
• Willingness to work shifts, weekends, and on-call coverage

Additional Skills:

• Maritime experience
• Military background
• Crisis management/avoidance training/experience.

Employee Benefits:

• Hybrid/Flexible working
• Flexible Benefits Package Including:
  • Private healthcare. Dental, Optical
  • Salary sacrifice schemes
  • Gym and wellness programs
  • Childcare
  • Income protection, critical illness etc…
  • Prepaid Card for those little extra gifts (up to £200 per year) for special moments
  • Life insurance, company funded to 3x salaryDiscretionary Bonus
  • Employee assistance program
  • 25 days annual leave
  • 5 wellness days
  • Up to a 5% matching pension
  • Refer-a-friend recruitment bonus
  • Unlimited learning and development opportunities