Maritime Operations Specialist - Real-Time Security

Pole Star Global; Poole; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid/Flexible working

Private healthcare

Salary sacrifice schemes

Gym and wellness programs

Childcare

Income protection

Life insurance

25 days annual leave

5 wellness days

Pension matching

Refer-a-friend recruitment bonus

Learning and development

Job summary

Pole Star Global in Poole, United Kingdom, is seeking an Operations Officer to monitor maritime activity, assess risk, and provide real-time guidance. The role is full-time with shift work, including weekends and an on-call rota to ensure continuous operational coverage.

You will be the primary point of contact for captains and clients, delivering incident updates, crisis support, and detailed route risk reporting while maintaining accurate records and supporting onboarding of new officers.

Qualifications

• Experience working in a shift-based operations, control room, or incident/crisis response environment.
• Strong situational awareness and ability to assess risk and make sound decisions under pressure.
• Calm, confident communicator able to engage effectively with clients and stakeholders during time-critical or high-stress situations.
• Excellent attention to detail and accuracy in logging, reporting, and data management.
• Strong multitasking and prioritisation skills across competing operational demands.
• Proficiency with Microsoft Office and operational IT systems.
• Ability to follow structured processes while responding flexibly to changing circumstances.
• Collaborative team player with a proactive, service-focused mindset.
• Willingness to work shifts, weekends, and on-call coverage.

Responsibilities

• Monitor vessels, routes, and maritime activity in real time to identify, assess, and respond to security or safety risks.
• Act as a primary point of contact for captains and clients, providing timely operational guidance and crisis support should it be required.
• Deliver Master’s Briefs vessels transiting high-risk or voluntary reporting areas.
• Issue real-time maritime security alerts and incident updates.
• Manage and respond to operational incidents, alarms, and system notifications, including tracking device or power disconnection alerts.
• Communicate effectively via phone and email during time-critical situations, ensuring clear, calm, and accurate information exchange.
• Track vessel compliance and reporting, logging issues and escalating risks as required.
• Prepare detailed route risk reports and maintain accurate operational records and documentation.
• Provide first-line troubleshooting and support for monitoring and tracking systems.
• Support onboarding and training of new Operations Officers.
• Contribute to continuous operational coverage through shift work and participation in the on-call rota.

Skills

Shift-based operations

Situational awareness

Calm communicator

Attention to detail

Multitasking

MS Office

IT systems

Structured processes

Team player

Shift work weekends on-call

Tools

MS Office Suite

Monitoring systems

Job description

Pole Star Global in Poole, United Kingdom, is seeking an Operations Officer to monitor maritime activity, assess risk, and provide real-time guidance. The role is full-time with shift work, including weekends and an on-call rota to ensure continuous operational coverage.

You will be the primary point of contact for captains and clients, delivering incident updates, crisis support, and detailed route risk reporting while maintaining accurate records and supporting onboarding of new officers.